Customer Service Insurance Agent
Resume:
Paul Hovanesian
Montebello, CA *****
Cellular: 323-***-****
Email: ***********@*****.***
OBJECTIVE:
To contribute to a company that can use a dedicated and hard-working professional with exceptional customer service and management skills.
TRAINING & LICENSES:
•Notary Public – Commission #: 2243431 Expires: 05-20-2022
•Life Insurance – License #: 0L30388
•Guard Card - Registration #: G1645842
•Baton - Permit #: 1522154
•Adult & Pediatric First Aid/CPR/AED – American Red Cross
•California Security & Firearms Academy Taser
•Kali Academy of Mixed Martial Arts
•Krav Maga United
SKILLS:
•Bilingual- Armenian/English
•Criminal law knowledge
•Excellent Computer Skills
•Tech savvy
•Proficient in Microsoft Office
•Able to type up to 60 words per minute
•Excellent Customer Service Skills
•Interior and exterior patrol
•Report writing
•powers to arrest •Investigative skills
PROFESSIONAL EXPERIENCE:
•Threat Management Protection -Security
Whittier, CA
08/2012-Present
Perform foot and vehicle patrols in parking lots, apartments, and security doors.
Watch for irregular or unusual conditions that may create security concerns or safety hazards.
Maintain a daily log of all activities throughout the shift.
Conduct investigations concerning all vehicle accidents, injuries, thefts, suspicious incidents, fraudulent pass use, fires, and medical emergencies.
Respond to noise disturbances, maintenance issues, and tenant complaints.
Escort college students to their designated areas.
Enforce nightly curfew and prevent tenants from accessing areas that are closed after hours.
•Centurion Security
Los Angeles, CA
11/2019- Present
Perform security patrols of designated areas on foot or in vehicle.
Provide access control services and remain vigilant of non-residents and their purpose for being on property.
Acknowledge and greet all residents and guests with utmost courtesy and urgency.
Answering incoming calls, responding to caller inquiries, directing calls as appropriate, and taking and giving accurate messages.
Ensure that the grounds and facilities are safe and secure for staff and clients.
Patrol the grounds and parking lot at regular intervals.
Escort unruly people off the property and call for police assistance when needed.
Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
Preventing homeless people from loitering on property.
Preventing local gangs from spray painting graffiti on property.
Monitor security systems, panic buttons, and fire alarm systems.
Ensure proper closing and securing of the facility and the surrounding grounds.
Making sure no one remains in certain areas after hours.
Complete daily shift change, incident reports or other paper work, as directed, reporting all security activity, as well as read previous entries and memos to security.
•Commerce Casino- Security
Commerce, CA
07/2009- 03/2019
Conduct foot Patrols throughout the casino property and serve as a general security presence and visible deterrent to crime and rule infractions.
Report all incidents, accidents and medical emergencies to law enforcement. Respond quickly to medical emergencies, bomb threats and fire alarms. Answer alarms and investigate disturbances.
Responsible for escorting cage employees during important money transfers.
Greet patrons when they enter and exit the casino.
Physically detain unruly patrons.
Provide customer service by escorting patrons to their hotel rooms, restaurants, and different gambling areas.
Escort jackpot winners to their vehicles to prevent robberies and theft.
Issue security badges and visitor passes to all guests. Checks passes and credentials of persons seeking to enter the property.
Inspect the parking lots to verify that vehicles were properly parked and displayed parking permits.
•World Financial Group – Life Insurance Agent
Los Angeles, CA
04/2016-2018
Life Insurance training.
Attending weekly meetings.
Working under my direct supervisor.
Bankers life- Life Insurance agent
Long Beach, CA
05/2020 – 05/2021
Cold calling- Calling potential leads on a daily basis.
Door knocking- Travel to different neighborhoods going door-to-door with the goal of selling life insurance.
Developing prospect list and lead list
Booking appointments every other day before going out into the field.
Ensuring that all clients have complete and accurate applications.
Going out into the field every other day.
Building friendships with all clients that I meet.
Creating the need for Life Insurance coverage.
REFERENCES:
Jack Hadjinian (Mayor of Montebello) 213-***-****
John Rio (Owner of Rio's Pizza)
Greg Hovanesian (Owner of Golden Skewer Restaurant)
Derek Serrano (Branch manager at Bankers life insurance)
Felipe Escalante (Threat Management Supervisor)
Jeff Hamilton (Owner of Centurion security services)
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