RESUMÉ

OF

SUMAYA

DALWAI

PERSONAL DETAILS

First Name: Sumaya

Surname: Dalwai

Residential Address: 92 Diamond Drive

Sharedon Park

Steenberg

7945

ID Number: 860-***-**** 08 9

Contact number: 072-***-****

Email: adtdz0@r.postjobfree.com

Gender: Female

Status: Married

Nationality: South African

Home Language: Afrikaans

Other Languages: English

Criminal Offences: None

Health: Good (controlled epilepsy)

Drivers Licence: None

EDUCATION

Northlink College January 2004 – December 2004

Qualification: Enrichment Course in Tourism (Level 2 – 4) English First Additional Language

Mathematical Literacy

Life Orientation

Science of Tourism

Client Service and Human Relations

Sustainable Tourism in South Africa

Operations

SECONDARY EDUCATION: Vredenburg High School - 2005 Qualification: Matric

Subjects: Afrikaans 1st Language HG

English 2nd Language HG

History HG

Business Economics SG

Geography SG

Biology SG

CULTURAL ACHIEVEMENTS

Debating Team

Young Communicators Regional Winner - 2005

HOBBIES

Movies

Reading

Sport

FURTHER EDUCATION:

Dunsinea Development and Consulting

March 2015 – March 2016

Qualification: Completed a certificate in Generic Management Level 4 (SAQA57712)

Gathering and analysing information.

Analysing events that impact on a business and its competitive environment.

Complying with organisational standards.

Motivating an individual or team.

Negotiating in a work situation.

Understanding the role of business strategy as it applies to junior management.

Managing the budget within a specific area of responsibility.

Applying management principles and practices within a specific area of responsibility.

Managing work unit performance to achieve goals.

Behaving ethically and promoting ethical behaviour in a work situation.

Demonstrating understanding of the consequences in a work unit of HIV/AIDS

Developing plans to achieve defined objectives.

Organising resources in accordance with a developed plan.

Leading a team to work co-operatively to achieve objectives.

Monitoring performance to ensure compliance to a plan.

Making decisions based on a code of ethics.

The Tourism Academy

July 2006 – December 2006

Qualification: Travel and Tourism Certificate

Subjects Taken: Air Travel (Fares & Ticketing)

Travel Agency Operations

Tourism of South Africa

Tourism of Southern Africa & Indian

Ocean Islands

Business Skills and Communication

Galileo

EMPLOYMENT HISTORY

Company Go2Africa

Position Held: Travel Sale Administrator / Co-ordinator Duties and responsibilities

Bookings management

• Check availability of requested suppliers within 2 hours of receipt during office hours

• Make provisional bookings, including the holding of flights

• Confirm bookings and issue of flights

• Ensure all dietary and special requests are noted with suppliers

• Investigate or query rate discrepancies

Assist Client Experience Expert (CX) with post sale administration

• Assist CX with booking PCR testing once Concierge has all client details; restaurant bookings; activity and tour add ons etc

• Completion of manual credit card payment forms and submission to accounts

• Complete visa letter applications

• Set calendar reminders for key touch points for CX to reach out to the client Quality assurance

• Check tailor-made itinerary at confirmation stage and make any minor corrections in Bazaruto before Africa Safari Expert

• Cross reference invoices to investigate and flag errors in an audit Payment facilitation

• Set calendar reminders for final payment

Load customer feedback into travel booking platform

• Updating the shared google doc with latest updates on each assigned document daily to enable effective weekly reporting by ASE Support Leader

• All services to be reconfirmed to identify errors which should be done in writing with our various suppliers.

• Produce vouchers, itineraries, travel packs and E-Tickets including the cross reference on check my trip to identify schedule changes.

• Provide ASEs with the completed travel documents for a quality control assessment.

• Professional management of travel documentation so that travellers receive travel documentation 30 – 45 days prior to departure.

• Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation

• Ensure that the 24-hour emergency files contain information pertaining to clients booked by team for the allocated departure dates and ensure that all details is provided.

• Continually identify ideas, information, content improvements and recommendations which will improve our documentation

Enquiry and toll-free management

• Managing incoming toll-free & switchboard calls

• Taking down sufficient information if consultants are not available so that the enquiries can be allocated to ASE’s accordingly

Period of Employment: November 2021 – September 2022

Company: Giltedge Travel

Position Held: Administrative Consultant

Duties and responsibilities

• Assistance to senior consultants

• Contacting hotels to check availability

• Opening of files for consultants

• Sending bookings via email and ensuring replies are received

• Presenting files with confirmations which have been checked against the costing sheets

• Making car rental / point 2 point / transport reservations

• Working on Travelogic

• Occasionally assisting with reception duties

• Final document printing and checking

• Closing files

• Assist the inbound division manager

• Following work processes in place

• Effective time management

• Ability to work under pressure

• Accuracy and attention to detail

• Good communication

• Working well as a team

• Organizing of multiple tasks

• Taking initiative in getting tasks completed

• Showing flexibility in assisting colleagues and take over from colleagues when necessary

Period of Employment: October 2016 – April 2020

Company: Dunsinea Development and Consulting

Position Held: Project Coordinator / Administrator

• Organising and Securing venue for Training

• Assisting with recruiting of Facilitators and Coordinators for all regions

• Setting up meetings with Facilitators and Co-ordinators

• Notifying (via SMS) learners for class attendance

• Register students class(es) attendance

• Correspondence with Director and Learnership Co-ordinator on daily bases

• Report absent Learners

• Ensure all books and documents are completed/filled in correctly (quality control)

• Ensure all documents are correctly completed and filed for office use (quality control)

• Reports on all spreadsheets to be emailed on a weekly bases

• Timesheets to be sent in weekly

• Monthly consolidation of spreadsheets on month end basis Period of Employment: September 2015 – August 2016

Company: Supercare Services Group (Pty) Ltd

Position Held: Learner Supervisor

• Administration

• Daily site inspections

• Assisting with Time sheets

• Daily staff rotation

• Updating Chemical stocktaking sheets

Period of Employment: March 2015 – August 2015

Company: Saldanha Industrial Service (SIS) CC

Position Held: Personal Assistant/Receptionist/Office Assistant Period of Employment: October 2007 – December 2007 May 2008 – June 2009

• Assistant to HR Manager

• Recording minutes of meetings

• Distribution of incoming mail and timely response

• Answering of telephone

• Ordering of office supplies

• Sending and Receiving faxes

• Maintaining the managers Diary

• Arranging meetings

• Arranging travel via internet and agents

• Quotations, filing, general office procedures

• Checking all accounts against invoices (Stationary, fuel etc.)

• Completion and validation of time sheets

• Allocation of order numbers and reconciliation of Goods Received Notes for payment

• Debt Collecting

• Invoicing

• Experience with Standard Bank Internet Banking

• Assisting in completing tender documents

• Assisting in disciplinary hearings and taking minutes of hearing

Company: Kwantu Private Game Reserve

Position Held: Reservations Clerk / Hotel Manager’s Assistant

• General Administration

• Making reservations

• Making and Receiving calls on behalf of Managers

• Welcoming of guests

• Assisting in events co-ordination of the reserve (mass lunches and conferences)

• Tie downs

Period of Employment: January 2008 – March 2008 (Training) REFERENCES:

Go2Africa Laura Evans – HR Consultant

Telephone Numbers: 021-***-****

Giltedge Travel Amirah Watson – Administration Manager Telephone Numbers: 021-***-****

Dunsinea Development and Consulting Samantha Schwenk - CEO Telephone Numbers: 021-***-****

Supercare Madeniyah Miller - Supervisor

Telephone Number: 073-***-****

Saldanha Industrial Services Noerie Laatoe – CEO

Telephone Number: 022-***-****/4887

082-***-****

Kwantu Private Game Reserve Shakir Jeeva - Reservations Manager Telephone Number: 042-***-****

The Tourism Academy Karen Clark - CEO

Telephone Number: 021-***-****

Northlink College Cape Town Branch

Telephone Number: 021-***-****

Vredenburg High School Koos Meirnig

Telephone Number: 022-***-****

Contact this candidate