Travel Admin Clerk / Coordintator
Resume:
RESUMÉ
OF
SUMAYA
DALWAI
PERSONAL DETAILS
First Name: Sumaya
Surname: Dalwai
Residential Address: 92 Diamond Drive
Sharedon Park
Steenberg
7945
ID Number: 860-***-**** 08 9
Contact number: 072-***-****
Email: ************@*****.***
Gender: Female
Status: Married
Nationality: South African
Home Language: Afrikaans
Other Languages: English
Criminal Offences: None
Health: Good (controlled epilepsy)
Drivers Licence: None
EDUCATION
Northlink College January 2004 – December 2004
Qualification: Enrichment Course in Tourism (Level 2 – 4) English First Additional Language
Mathematical Literacy
Life Orientation
Science of Tourism
Client Service and Human Relations
Sustainable Tourism in South Africa
Operations
SECONDARY EDUCATION: Vredenburg High School - 2005 Qualification: Matric
Subjects: Afrikaans 1st Language HG
English 2nd Language HG
History HG
Business Economics SG
Geography SG
Biology SG
CULTURAL ACHIEVEMENTS
Debating Team
Young Communicators Regional Winner - 2005
HOBBIES
Movies
Reading
Sport
FURTHER EDUCATION:
Dunsinea Development and Consulting
March 2015 – March 2016
Qualification: Completed a certificate in Generic Management Level 4 (SAQA57712)
Gathering and analysing information.
Analysing events that impact on a business and its competitive environment.
Complying with organisational standards.
Motivating an individual or team.
Negotiating in a work situation.
Understanding the role of business strategy as it applies to junior management.
Managing the budget within a specific area of responsibility.
Applying management principles and practices within a specific area of responsibility.
Managing work unit performance to achieve goals.
Behaving ethically and promoting ethical behaviour in a work situation.
Demonstrating understanding of the consequences in a work unit of HIV/AIDS
Developing plans to achieve defined objectives.
Organising resources in accordance with a developed plan.
Leading a team to work co-operatively to achieve objectives.
Monitoring performance to ensure compliance to a plan.
Making decisions based on a code of ethics.
The Tourism Academy
July 2006 – December 2006
Qualification: Travel and Tourism Certificate
Subjects Taken: Air Travel (Fares & Ticketing)
Travel Agency Operations
Tourism of South Africa
Tourism of Southern Africa & Indian
Ocean Islands
Business Skills and Communication
Galileo
EMPLOYMENT HISTORY
Company Go2Africa
Position Held: Travel Sale Administrator / Co-ordinator Duties and responsibilities
Bookings management
• Check availability of requested suppliers within 2 hours of receipt during office hours
• Make provisional bookings, including the holding of flights
• Confirm bookings and issue of flights
• Ensure all dietary and special requests are noted with suppliers
• Investigate or query rate discrepancies
Assist Client Experience Expert (CX) with post sale administration
• Assist CX with booking PCR testing once Concierge has all client details; restaurant bookings; activity and tour add ons etc
• Completion of manual credit card payment forms and submission to accounts
• Complete visa letter applications
• Set calendar reminders for key touch points for CX to reach out to the client Quality assurance
• Check tailor-made itinerary at confirmation stage and make any minor corrections in Bazaruto before Africa Safari Expert
• Cross reference invoices to investigate and flag errors in an audit Payment facilitation
• Set calendar reminders for final payment
Load customer feedback into travel booking platform
• Updating the shared google doc with latest updates on each assigned document daily to enable effective weekly reporting by ASE Support Leader
• All services to be reconfirmed to identify errors which should be done in writing with our various suppliers.
• Produce vouchers, itineraries, travel packs and E-Tickets including the cross reference on check my trip to identify schedule changes.
• Provide ASEs with the completed travel documents for a quality control assessment.
• Professional management of travel documentation so that travellers receive travel documentation 30 – 45 days prior to departure.
• Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation
• Ensure that the 24-hour emergency files contain information pertaining to clients booked by team for the allocated departure dates and ensure that all details is provided.
• Continually identify ideas, information, content improvements and recommendations which will improve our documentation
Enquiry and toll-free management
• Managing incoming toll-free & switchboard calls
• Taking down sufficient information if consultants are not available so that the enquiries can be allocated to ASE’s accordingly
Period of Employment: November 2021 – September 2022
Company: Giltedge Travel
Position Held: Administrative Consultant
Duties and responsibilities
• Assistance to senior consultants
• Contacting hotels to check availability
• Opening of files for consultants
• Sending bookings via email and ensuring replies are received
• Presenting files with confirmations which have been checked against the costing sheets
• Making car rental / point 2 point / transport reservations
• Working on Travelogic
• Occasionally assisting with reception duties
• Final document printing and checking
• Closing files
• Assist the inbound division manager
• Following work processes in place
• Effective time management
• Ability to work under pressure
• Accuracy and attention to detail
• Good communication
• Working well as a team
• Organizing of multiple tasks
• Taking initiative in getting tasks completed
• Showing flexibility in assisting colleagues and take over from colleagues when necessary
Period of Employment: October 2016 – April 2020
Company: Dunsinea Development and Consulting
Position Held: Project Coordinator / Administrator
• Organising and Securing venue for Training
• Assisting with recruiting of Facilitators and Coordinators for all regions
• Setting up meetings with Facilitators and Co-ordinators
• Notifying (via SMS) learners for class attendance
• Register students class(es) attendance
• Correspondence with Director and Learnership Co-ordinator on daily bases
• Report absent Learners
• Ensure all books and documents are completed/filled in correctly (quality control)
• Ensure all documents are correctly completed and filed for office use (quality control)
• Reports on all spreadsheets to be emailed on a weekly bases
• Timesheets to be sent in weekly
• Monthly consolidation of spreadsheets on month end basis Period of Employment: September 2015 – August 2016
Company: Supercare Services Group (Pty) Ltd
Position Held: Learner Supervisor
• Administration
• Daily site inspections
• Assisting with Time sheets
• Daily staff rotation
• Updating Chemical stocktaking sheets
Period of Employment: March 2015 – August 2015
Company: Saldanha Industrial Service (SIS) CC
Position Held: Personal Assistant/Receptionist/Office Assistant Period of Employment: October 2007 – December 2007 May 2008 – June 2009
• Assistant to HR Manager
• Recording minutes of meetings
• Distribution of incoming mail and timely response
• Answering of telephone
• Ordering of office supplies
• Sending and Receiving faxes
• Maintaining the managers Diary
• Arranging meetings
• Arranging travel via internet and agents
• Quotations, filing, general office procedures
• Checking all accounts against invoices (Stationary, fuel etc.)
• Completion and validation of time sheets
• Allocation of order numbers and reconciliation of Goods Received Notes for payment
• Debt Collecting
• Invoicing
• Experience with Standard Bank Internet Banking
• Assisting in completing tender documents
• Assisting in disciplinary hearings and taking minutes of hearing
Company: Kwantu Private Game Reserve
Position Held: Reservations Clerk / Hotel Manager’s Assistant
• General Administration
• Making reservations
• Making and Receiving calls on behalf of Managers
• Welcoming of guests
• Assisting in events co-ordination of the reserve (mass lunches and conferences)
• Tie downs
Period of Employment: January 2008 – March 2008 (Training) REFERENCES:
Go2Africa Laura Evans – HR Consultant
Telephone Numbers: 021-***-****
Giltedge Travel Amirah Watson – Administration Manager Telephone Numbers: 021-***-****
Dunsinea Development and Consulting Samantha Schwenk - CEO Telephone Numbers: 021-***-****
Supercare Madeniyah Miller - Supervisor
Telephone Number: 073-***-****
Saldanha Industrial Services Noerie Laatoe – CEO
Telephone Number: 022-***-****/4887
Kwantu Private Game Reserve Shakir Jeeva - Reservations Manager Telephone Number: 042-***-****
The Tourism Academy Karen Clark - CEO
Telephone Number: 021-***-****
Northlink College Cape Town Branch
Telephone Number: 021-***-****
Vredenburg High School Koos Meirnig
Telephone Number: 022-***-****
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