Mohammad A. Khan

562-***-**** Norwalk, CA ***** adtdyi@r.postjobfree.com

PROFESSIONAL SUMMARY

13+ years of extensive experience with proven track record of in designing solutions, implementation, analysis, and consultation. Proficient in assessing business requirements, sales presentation, introducing new solutions to improve productivity and efficiency to ensure success and growth of organizations.

WORK EXPERIENCE

Systems Engineer – Canon Solutions America, Long Beach, CA

November 2016 - PRESENT

Designing, testing, and implementing enterprise level software solutions, and participating on projects as a technical advisor.

Troubleshooting and resolving network-related issues, hardware as well as software for laptops, tablets, mobile devices, and telecommunication services.

Provide recommendations to the pre-sales team regarding Applications, Solutions, and integration design.

Work with IT Department to deploy new print drivers and application clients using SCCM or group policy.

Partner with software development team to design the advance solutions saving companies millions of dollars by reducing time and human errors.

Collaborating with stakeholders help understand the solutions, and deployment process.

Lead the large and small-scale implementation projects.

Creating business process, implementation reports, documentations, and user guides.

Creating recovery disaster plans, and snapshots of the deployed applications.

Helping the solutions team to quickly resolve customer complaints with appropriate action.

Troubleshoot and resolved network and cloud application-related issues.

Pursue and develop working knowledge on a wide range of applications and systems including Active Directory, IIS, SQL Server as well as Document Management solutions.

Providing admin training to IT department as well as user end training.

Performing quality assurance, maintaining good relationships by providing best customer service experience.

Help Desk Support at American Honda – Canon Solutions America, Gardena, CA

May 2014 – October 2016

Provided nationwide support for American Honda Motor Co Inc. onsite or remotely.

Configured and deploy document and print management solutions in Windows and Linux environments.

Created Print, Fax, and Secure Print queues on Print Servers, and reserve an IP address in DHCP with MAC address.

Developed new solutions and create an advanced workflow to provide an intuitive experience for end-user.

Maintained and monitor virtual uniFLOW Application Server, Print Servers, and ensure the connectivity of Canon Multi-functional Devices.

Upgraded Firmware of the Multi-functional Devices using web content delivery method.

Installed security patches and certificates as needed.

Monitored Servers and Applications to ensure high availability, usability, and security.

Planned and executed backup and recovery for uniFLOW Application Server.

Diagnosed and Resolved communication between Server and network devices.

Troubleshooted and resolved issues with Scan to E-mail, Shared Drive and Secure Print on regular basis.

Ensured that Active Directory user account and uniFLOW Web Application user account are configured properly.

Monitored ticketing queues in the help desk system to address issues in a timely manner, recording solutions and escalating as required.

Provided users training and assistance on hardware and software specific to each system.

Created documentation such as user guides and implementation reports.

Maintained a high level of customer service.

Digital Service Engineer – Canon Solutions America, Gardena, CA

September 2010 – April 2014

Repaired and maintained all assigned equipment, resolve customer technical support issues.

Supported IT operations in highly demanding environments including Windows, Mac, and Linux-based Operating Systems.

Tested the Network port, Power outlet prior to the installation.

Configured Network information in Canon Multifunctional Devices and ensured the Network connectivity.

Configured LDAP, install eCopy Share Scan, and uniFLOW applications.

Troubleshoot any Network, System Software, and application-related issues.

Deployed eCopy software on the client’s computer.

Configured Scan to e-mail or shared folder on client’s computer or Server.

Ensured technical quality and customer satisfaction for all assigned products.

Configured Print, Fax, and Secure Print drivers.

Trained customers on all products, using Professional services.

Helped other team members with network troubleshooting, act as a senior upon request.

Maintained a high level of customer service to retain constant customers.

Digital Service Specialist – Canon Solutions America, Gardena, CA

December 2008 – August 2010

Installed, maintained, and repaired assigned Multifunctional devices and systems, on-site, including hardware, software, and networking products.

Installed and configured workstations, Windows Servers, and operating systems.

Installed the driver and related software on the client’s computer/server, configure scan to e-mail or shared folder on server/client computer, and import/export customer’s data via RUI.

Played a key role in the satisfaction of customers.

EDUCATION

Bachelor of Science – Information Technology – University of Phoenix, La Palma, CA

Graduated – May 2019

PROFESSIONAL SKILLS & CERTIFICATIONS

Azure AZ-900 Certified

Microsoft Certified Professional

CompTIA A+ Certified Technician

Windows Server 2008 Certificate (ABC Unified School District)

Excellent communication skills with a focus on teambuilding and customer relations.

Outstanding organizational, multitasking, and problem-solving abilities.

AWARDS AND HONORS

Outstanding Customer Service Award – Canon Solutions America

Service Technician Achievement & Recognition (2012)

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