Customer Advisor Service Agent

MOHAMED AZZOUZ

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Extremely motivated to constantly develop my skills to evolve

professionally. am confident in my ability to come up with

interesting ideas.

EDUCATION

ccalaureate level human Jan 2019

sciences

Param eiS as

Insurance broker Mar 2019 - Jun 2020

sales prospecting for health products. direct commercial

prospecting in qualified b2c by telephone or internet the study

and definition of a database by the analysis of potential prospects

outsourced tele prospecting for cost control of a commercial

prospecting operation

Customer advisor Mar 2022 - Aug 2022

TELEPERFORMANCE Customer Service Agent

I was lucky enough to be one of the customer hardware agents

that took an interest in helping customers from launch day.

handled inquiries, complaints, billing questions and service

requests, calmed angry customers, restored trust, identified

resources to resolve issues and devised best option solutions.

identified, troubleshoot, diagnose and resolve customer issues,

striving for a first contact resolution without escalation when

possible.

solved +450 cases in less than a month and always respected

the performance criteria at all levels (speed, precision, volume)

and in addition, applying a human touch to the conversation is

one things that really focus on, that's why I was able to get 90%

in customer satisfaction.

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