Package Handler Service Representative

ARIANA LYNN DUNSON

**** ***** **., ***. ***, State College PA 16801

************@*****.***, 412-***-****

OBJECTIVE

• Acquire a full-time position as a Warehouse Associate at Carol Harris Staffing LLC EDUCATION

• Penn Hills High School, Diploma 6/2019

o Involvements: Book Club, Key Club

o GPA: 3.6

EXPERIENCE

• Customer Service Representative, Capgemini, August 2021 – September 2022 o Handle 60+ calls daily, with duties including input of medications to be reviewed and connecting clients with the doctor’s office or pharmacy.

o Remained courteous and calm, even during moments of customer dissatisfaction o Oversee client’s medication input to ensure they didn’t receive multiple medications. o Striver for quick complaints resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. o Highly responsive to calls and e-mails

• Direct Support Professional, PA Mentor, May 2021 – August 2021 o Assist residents with daily living and provision of fun, safe, and engaging activities to ensure that their days are happy and fulfilling.

o Provide dignified care to residents at Host Homes and Group Homes including dietary requirements and hygiene needs.

o Obtain all necessary needs when they may not be met by supervisor, commended for making life easier for the company

o Accompany patients to doctors appointments and bring necessary documentation or medication. o Administer medication per instructions and develop systems to ensure patients continue regime when alone

• Direct Support Professional, AMP, August 2020 – May 2021 o Provide in-home patient care for developmentally disabled patients o Bathe, groom, and assist patients with daily living activities o Keep homes neat and clean with housekeeping activities o Cook meals for patients and clean up dishes as well as other areas. o Assist client in mobility movements due to her disabilities

• Package Handler, United Parcel Service, June 2020 – August 2020 o Keep accurate records of received packages as well as outgoing for internal and external guests o Daily housekeepings of primary areas to ensure organized and professional appearance of department

o Load and unload packages from warehouse to transportation vehicle o Unbox, evaluate, and package merchandise

o Able to work morning shift

VOLUNTEER WORK

• Africa Food Drive, St.Charles Lwanga

o Collect donated canned goods and other foods

o Package food into bags/boxes and distributed amongst families in need

• Toys for Tots, St.Charles Lwanga

o Collect donated toys for less fortunate and lower income families with children o Package, distribute, and deliver toys to families homes

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