Customer Service Warehouse Associate

ALEXANDER CRAVEN

Gainesville, TX *****

**************@*****.*** / 940-***-****

SUMMARY

Highly experienced training, communications and artillery professional with proficiency in setting up equipment, verifying target areas and keeping personnel safe. Detail-oriented and skilled with excellent planning, prioritization and multitasking abilities. Seasoned military professional well-versed in deployment, operation and upkeep of Artillery Communication systems. Excellent mechanical and technical knowledge developed over career. Vigilant and systematic in identifying and addressing any concern. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. General studies student with background in Microsoft Office. Strong technical proficiency with work history in Management. In-depth knowledge of Microsoft Office coupled with planning & execution abilities. Proven history of performance in leadership. Training NCO with talent for task and purpose. Strong knowledge of communication and responsibility. Communicative and team-oriented with proficiency in Microsoft Office. Proven history of fostering leadership to meet team, individual and management objectives.

SKILLS

Supporting Armed Convoys

Managing Databases

Maintaining Accountability

Constructing Positions

Fire Mission Processing

Operating Communication Systems

Explosives Understanding

Conducting Armed Escorts

Night Operations

Munitions Handling

Fire Control Systems

Tactical Data Systems

Artillery Tactics

Combat Survival

Training & Development

Good Work Ethic

Relationship Building

Planning & Organizing

Friendly, Positive Attitude

Reliable & Trustworthy

Data Management

Organizational Skills

Team Management

Basic Math

Active Listening

Microsoft Office

Problem Resolution

Customer Service

Supervision & Leadership

PPE Use

Conflict Resolution

First Aid/CPR

Team Building

Computer Skills

People Skills

Maintenance & Repair

EXPERIENCE

Superintendent / Patriot Development - Denton, TX 07/2022 - Current

Evaluated plans and inspected ongoing construction to keep work in line with project goals.

Oversaw complete construction process to maximize quality, cost controls and efficiency.

Managed projects by coordinating materials, inspections and contractor tasks.

Oversaw daily work of team using knowledge of local and national building codes for construction areas.

Established and implemented procedures for ordering building materials and tools from approved suppliers.

Supervised personnel to carry out maintenance on properties, buildings and fixtures.

Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.

Participated in procuring future projects, building client loyalty.

Attended and participated in progress and project meetings.

Supervised functional construction effort to keep projects in accordance with design, budget and schedule.

Developed and maintained strong customer-focused relationships with stakeholders.

Met and worked with internal teams to recognize and discuss current and future needs.

Performed weed-whacking and lawn mowing to support landscaping activities.

Oversaw employee productivity to enforce efficient use of materials and equipment.

Recognized and enforced quality standards through daily inspection of construction sites.

Visualized project and plans to create and execute project schedule.

Evaluated and recommended new procedures to upgrade and refine existing programs.

Coordinated and managed care, custody and control of project site.

Prepared and presented verbal and written reports to provide recommendations to project team.

Maintained safe work site by implementing safety requirements and good housekeeping regulations.

Monitored construction schedule to deliver highest quality product on time and within budget.

Created and executed project plan and schedule, complying with budget and quality measures.

Traveled to project sites to accept long-term out-of-town assignments.

Recommended improvement in work methods and techniques to correct maintenance deficiencies.

Provided technical guidance and assistance in resolving day-to-day construction problems.

Fire Direction Control Specialist / Department of National Defense - Twentynine Palms, CA 04/2019 - 07/2022

Managed day-to-day operations and assisted commander in overall strategizing.

Oversaw firing operations and training of artillery crews.

Set up radio communication links between team members.

Trained new hires about day-to-day operations, company standards and regulatory compliance.

Adhered to safety regulations and standard procedures when operating artillery and explosives.

Inspected vehicles and equipment and completed basic repairs.

Maintained signal support systems and provided technical advice to commanders, staff and subordinates.

Planned and assigned work of 45 subordinates.

Floor Supervisor / Winstar World Casino And Resort - Thackerville, OK 06/2013 - 04/2019

Connected with customers to provide assistance and collect feedback to optimize operations.

Delegated tasks appropriate to individual employees to provide development opportunities.

Addressed employee issues and conflicts to provide input, feedback and coaching.

Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.

Mentored employees in management of complicated sales, complex issues and difficult customers.

Organized and updated schedules to optimize coverage for expected customer demands.

Taught junior employees proactive strategies to meet operational and sales goals.

Led employee performance evaluations and rewarded top performers to retain quality personnel.

Monitored sales performance through analysis of sales reports and comparison shopping.

Monitored performance of 15 team members to develop optimization plans.

Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.

Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings 100%.

Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.

Warehouse Associate / Dollar Tree Distribution Center - Marietta, OK 04/2017 - 06/2018

Packed and labeled merchandise to prepare for loading and shipment to customers.

Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Used pallet jacks to move items to and from warehouse locations.

Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Received deliveries, scanned packages and updated orders in internal database.

Examined packages and goods for damage and notified vendors of replacement needs.

Identified safety hazards and notified management to determine proper resolution of issues.

Compiled, sorted and filed records of product orders, business transactions and other activities.

Reviewed inventory sheet against shipments received and alerted manager of discrepancies.

Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.

Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.

Updated inventory and production information using warehouse management systems and scanner guns.

Processed requests and supply orders and pulled materials to successfully prepare orders.

Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Collected stock location orders and printed requests to maintain inventory control.

Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.

Packed materials and items in designated crates and boxes and properly sealed and labeled crates.

Supervisor / Walmart - Gainesville, TX 06/2012 - 05/2013

Resolved customer complaints and adjusted policies to meet changing needs.

Established and enforced clear goals to keep employees working collaboratively.

Provided ongoing training to address staff needs.

Complied with company policies, objectives and communication goals.

Identified and corrected performance and personnel issues to reduce impact to business operations.

Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Coached staff members to develop long-term career goals.

Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Evaluated processes and employee strengths to realign workflows with changing business demands.

Responded to customer questions regarding products, prices and availability.

Planned and managed resources to consistently meet production, quality and cost goals.

Reviewed completed work to verify consistency, quality and conformance.

Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.

Hired team members and trained in collaborative team environment.

Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.

Identified needs of customers promptly and efficiently.

Enforced company policies, answered coworkers' questions and trained new personnel.

Defined appropriate metrics and measurements to drive results.

Served as liaison between certain departments to implement new improvement plans and changes.

Drafted internship report to summarize position, responsibilities, learning outcomes and skills developed.

Wrote reports outlining results to facilitate management decision making.

Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.

Compiled and verified data to resolve issues and streamline efficiency.

Coordinated services with external companies to check whether utility installations were completed on schedule.

EDUCATION AND TRAINING

High School Diploma 06/2012

Gainesville High School - Gainesville, TX

HOBBIES

Fishing

Hiking

Hunting

Camping

Gaming

Reading

Wood working

Mechanical tinkering

Self Improvement

ACTIVITIES AND HONORS

USMC Good Conduct Medal (2022)

USMC National Defense Medal (2019)

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