Administrative Assistant Customer Care

Bronx, NY 917-***-**** ************@*******.***

Personal Summary

Highly efficient and dedicated professional to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude Willingness to take on added

responsibilities to meet team goals.

Other Employment

Home Health Aide

Progressive New York, NY

01/2008 – 06/2013

Administrative Assistant R&G Brenner 03/2008 –

06/2013

Volunteer

Nehemiah Board Member

2020 - Present

P.S.30 Wilson Public school

12/2015 – 12/2017

Education & Certifications

The Knowledge House NYC TECH TALENT

PIPELINE Web Development Fellow

Boricua College - Bronx, NY Bachelor of Science - 4.0 GPA in Childhood Education

State University of New York - Bronx, NY

Business Office Technology -Certified Microsoft Office Specialist in Office PowerPoint

University Center for Academic and Workforce

Development - Bronx, NY

Microsoft office specialist - Scholastic excellence IVELIZZETTE ROLDAN

Employment History

The FEDCAP Group

Remote Work/Customer Care/Case management/Resume

Writer/Facilitator/Test Proctor 02/2020 - Present

• Assessing clients’ physical and mental wellness, needs, preferences and abilities, and developing plans to improve their lives. Working with clients, family and friend support networking and health care professionals to put care plans in place.

• Listening to clients’ concerns and providing counseling or intervention as required.

• Recording clients’ progress, charting referrals. Evaluating clients’ progress periodically and adjusting as needed.

• Following up with discharged clients to ensure they are satisfied with services and still in good physical and mental health.

The FEDCAP Group Bronx, NY

Remote Work/Customer Care/Case management/Resume

Writer/Facilitator/Test Proctor 02/2019 - Present

• Facilitating workshops of a cliental of 40 Plus. Write and format professional resumes from scratch, using participant provided data. Support professionals in various phases of their careers with targeted resumes.

• Craft compelling content for job seekers in industries such as tech, manufacturing, science, healthcare, education, entertainment, commerce and more. Lead dynamic

workshops for Participants who seek employment.

• Ensure Participants are building competency in the skills taught in the curriculum through good communication coaching and through supervision and referring Participants for additional support when needed.

Easter seals early childhood

Public Speaker/ Parent Coordinator Bronx, NY 01/2018 – 07/2018

• Provided Parents with information about the school and my experience with the program.

• Collected and managed both parent and student data. Organized events for parents of the program.

• Reported all data directly to management. Coordinated outreach efforts.

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