Service Representative Call Center
Resume:
SAFIA COMMANDER
**************@*****.***
OBJECTIVE:
To obtain a position where I can demonstrate and utilize my skills in a professional environment.
WORK EXPERIENCE:
CHARTER COMMUNICATIONS Morrisville, NC
05/2021 - 06/2022
Inbound sales representative
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Ability to operate a multi-line phone system or switchboard
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Return phone calls to inquiring customers regarding company services and policies
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Take notes of all customer calls for future reference
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Explain services offered by the company that could be beneficial to the customer
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Accept and process account payments and contracts
ADAPT COMMUNITY NETWORK Brooklyn, NY
06/2018 - 05/2021
Residential Program Specialist
• Prepared meals and maintain a clean and safe living environment for residents
• Charted Residents activities, moods and behavior
• Maintained a safe and environment for individuals
• Complete medication charts up to date
Access A Ride Queens, NY
01/2015 – 10/2017
Customer Service Representative
• Answer service related questions to members and prospective members while maintain appropriate call center etiquette;
• Document recently action taken from customer and note it correctly in system
• Take members complaints, diffuse difficult situations to ensure customer satisfaction
• Track, Replace or cancel vehicles as needed for customers Giannotto's Pharmacy Newark, NJ
03/2013 - 10/2016
Pharmacist Tech
• Maintained and determined pharmaceutical medical supplies
• Placed orders, verified receipts and removed outdated drugs
• Handle calls from both patients and medical practices
• Contact insurance providers when needed for coverage problems or alternative solutions
• Maintained records and filed orders and prescriptions Education:
Juan Morel Campos, Brooklyn, NY
HS Diploma - 2012
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