Customer Service Data Entry
Resume:
Kerry Parent
Snow Hill, MD *****
************@*****.***
• A dedicated customer service professional with over 20 years of proven experience in hands on, client-facing, customer service delivery. Solid, well developed oral and written skills.
• Competent in handling difficult situations, problem solving, and complaint resolution. Highly organized with the ability to manage multiple projects to meet deadlines. Detail-oriented, positive and highly creative. Management, customer service and relations sales, problem solving, complaint handling reports and documentation accounting functions. Data entry and retrieval. Technical skills Microsoft Office Word, Excel, Outlook. Typing speed of 65 wpm. Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Paradise Plaza Inn - Ocean City, MD
March 2022 to Present
Register and process guests promptly. Perform all guest accounting functions according to hotel procedures. Process checkouts in a timely manner, reconciliation of daily posts and transactions. Monitor guests accounts as well as reviewing records. Intake and processing of reservations, payments and guest requests. Guest assistance in all aspects to ensure complete guest satisfaction. Customer Account Specialist
Fully Promoted Branded promotional services - West Ocean City, MD September 2020 to November 2021
I answered all incoming calls, greeted any visitors to the showroom and always maintained the appearance of the showroom. Provided support to the outside sales representative by researching and pulling products for quotes, creating presentations, requesting art/mockups from our graphic design department and preparing quotes for our sales rep to present to clients. Collection of payments and maintained paperwork and filing. Assisted as needed to complete sales orders. Various tasks as needed. Receptionist
A Splash of Color - Fenwick Island, DE
April 2015 to April 2020
Scheduling, purchasing, front counter sales of painting materials Answered phones, bank deposits
Guest Service Representative
Holiday Inn - Oakbrook Terrace, IL
January 2012 to November 2014
Register and process guests promptly. Perform all guest accounting functions according to hotel procedures. Process checkouts in a timely manner, reconciliation of daily posts and transactions. Monitor guests accounts as well as reviewing records. Intake and processing of reservations, payments and guest requests. Guest assistance in all aspects to ensure complete guest satisfaction.
• Helped with all questions and complaints
Emergency Dispatcher
Washington Police Department - Washington, IL
January 2008 to February 2009
Communicate daily with upper management and the public. Assist citizens and employees of the City; interact with a wide-variety of people from a broad range of cultures. Operate a variety of communications equipment including radio consoles, telephones and computer systems. Process and prioritize incoming calls for the police department. Perform a variety of routine administrative work in support of law enforcement and public safety activities. Customer Service and Sales
Howard's Shoe and Luggage Repair - Oakbrook Terrace, IL January 2005 to December 2007
Deliver full-range support to customers via phone, email and occasionally fax and mail. Resolve complaints, ensuring customer satisfaction and positive customer relations at all times. Market and sell products to generate incremental revenue from customers. Cultivate client relationships to increase customer satisfaction and repeat sales.
Education
College courses only in Paralegal Studies
ICC School - Peoria, IL
August 2007 to April 2008
High school diploma
West Leyden High School - Northlake, IL
September 1975 to March 1979
Skills
• A dedicated customer service professional with over 15 years of proven experience in hands on, client- facing, customer service delivery. Solid, well-developed oral and written communication skills.
(10+ years)
• competent in handling difficult situations, problem solving, and complaint resolution. Highly organized with the ability to manage multiple projects and meet deadlines. Detail-oriented, positive and highly creative. Management Customer Service and Relations Sales Problem Solving Complaint Handling Reports and Documentation Accounting Functions Data Entry and Retrieval TECHNICAL SKILLS Microsoft Office (Word, Excel, Outlook) QuickBooks 65 WPM Typing Speed
• Autism Experience
• Front Desk
• Purchasing
• Upselling
• Assistant Manager Experience
• Inside Sales
• Guest Services
• Account Management
• Outside Sales
• Salesforce
• Business Development
• Research
• Administrative Experience
• Retail Sales
• Leadership
• Project Management
• Sales
• Negotiation
• Hospitality
• Customer service
• Communication skills
• Hotel experience
• Microsoft Office
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