Customer service representative REMOTE
Resume:
WHITNEY BRENNAN
Customer Service Representative
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Professional Profile
Customer Service Representative with 10+ years of experience equipped to managing positive member interactions and provide exemplary customer service with attention to detail and exquisite management skills to professionally deliver resolutions to satisfy clientele and excels in building customer loyalty and retention.
*******.*********@******.***
705 Central Ave, APT 105 Jefferson, LA 70121
Professional Experience
Education
SANDWICH ARTIST/ RESTAURANT MANAGER. JULY 2019-PRESENT
Subway Restaurant, Jefferson, LA
Supervised staff workers daily with managing food preparation machines and equipment
Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, staff, & store operation
Developed food storage and rotation systems and maintained team member compliance
Enforced quality, safety, and sanitation standards to keep the food service operation compliant
Managed inventory and truck orders and deliveries
Labelled all products correctly with use by dates
Trained and mentored employee staff with the correct updated information
Passed all restaurant inspections over the 95% rate
High School Diploma, May 2010
Ponchatoula High, Ponchatoula, LA
3.6 GPA- Top 26% of class
Treasurer, Student Counsel
French, Spanish, & Beta club member
Student Of the Year & TOPS Award
Additional Skills
Customer Service Excellence
Management
Regulatory Compliance
Inventory Control
Appointment Setting
Training & Development
Clerical Assistance
CUSTOMER SERVICE REPRESENTATIVE WORK FROM HOME OCT 2021-FEB 2022
Teleperformance, Shreveport, LA & Concentrix, Richmond Heights, MO
Worked with customers to resolve problems or issues
Managed calls within 3-5 minutes each or less
Met and exceeded daily service quality and performance goals
Completed calls and followed scripts to maintain good call control
Gave descriptive details about products and offers to customers
Updated customer accounts with current personal and purchasing information
Handles inbound phone communications with customers
LEAD SALES ASSOCIATE OCT 2017- APR 2019
Dollar General, Paisley, FL
Completed opening & closing duties, including counting money, balancing cash drawers, and making deposits
Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
Used POS system to complete orders and process payments
Stocked new merchandise and planograms for seasonal and clearance products
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