Customer Service Front Desk

Gail Rogers

Professional Summary

Personable and energetic Receptionist committed to delivering

excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Friendly customer service with 25 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Microsoft data, assisting colleagues with daily . Skilled at supporting customers with simple and complex needs with professionalism.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data- entry and database administration.

Skills

Customer and client relations Office administration Experience

11/2005 to 07/2020 Front Desk Lead

Park Millennium Condo Association - Chicago, IL

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

• Answered questions and addressed, resolved or escalated issues to

• management personnel to satisfy customers.

• Welcomed all customers with friendly greeting, answered general

• questions, gathered nature of visit and directed to specific offices.

• Prepared packages for shipment, pickup and courier services for

• prompt delivery to customers.

• Assisted internal staff with clerical and administrative needs to

• maximize efficiency and team productivity.

• Interacted with vendors, contractors and professional services

• personnel to receive orders, direct activities and communicate

• instructions.

• Liaised with vendors, contractors and professional services personnel

• to properly process orders in alignment with needs and

• specifications of management.

• Collected, sorted, distributed and sent mail and packages.

• Collected and distributed messages to team members and

• managers to support open communication and high customer

• service.

• Answered inquiries and resolved or escalated issues to management

• personnel for problem resolution.

Education

06/1978

High School Diploma:

Hirsch High School - Chicago, IL

Additional Information

Certified in First Aid, November 2014

Certificate in Customer Service May 2007

Contact this candidate