Tracy Fifield

Professional Administrative Assistant/ Customer Service Representative/Inside Sales

Calgary, Albertamailto:adtds3@r.postjobfree.com

Email: adtds3@r.postjobfree.com Cell: 403-***-****

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am a down to earth and fun-loving individual motivated to maintain customer satisfaction and contribute to company success. Specialize in quality in Data Entry speed and process optimization, Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated Administration professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training within the industry. Motivated to learn, grow and excel

Work Experience

Customer Service Representative/ Florist

Deer Valley Florist - Calgary, AB

April 2017 to September 2022

Excellent customer relations, Data Entry, Open & Close Orders, Research and Source, In/Out going communications, Product preparation, processing & packaging, Floral Arrangements, Stocking, Basic Inventory, Data Base Processes, Day to Day Operations, Facility Cleaning, Product & Giftware Knowledge, Assist Designers, Assist in Administrative duties, Scheduling Consultations

Manager - Cochrane Panda Flowers – Cochrane, AB

May 2021 – September 2021

Excellent customer relations, Data Entry, Open & Close Orders, Research and Source, In/Out going communications, Product preparation, processing & packaging, Floral Arrangements, Stocking, Basic Inventory, Database Processes, Day to Day Operations, Facility Cleaning, Product & Giftware Knowledge, Assist Designers, Assist in Administrative duties. Oversee and enforce policies and procedures. Scheduling, Owner’s Manual/Procedures

Customer Service Representative

Florists Supply Warehouse - Calgary, AB

June 2016 to April 2017

Term Position (Maternity Leave Term)

Open & Close Orders, Pick and Package Product, Process Product, Customer Service, Product Knowledge, Shipping & Receiving, Data Entry, Assist with Reports, Material Handling, Facility Cleaning

Service Advisor

Stettler Dodge Ltd - Stettler, AB January 2015 to April 2016

General Knowledge of Vehicle Operations, Data Entry, Recall Coordinator, Generate & Close Work Orders, Some Warranty Knowledge, Database Procedures, Customer Service, Assess Customer Requirements, Vehicle Inspections, Communicate Issues to Mechanics, Promote /Sales, Product Knowledge, Schedule Appointment

Administrative Assistant/CSR/Inside Sales

Watson Gloves - Calgary, AB

April 2010 to October 2013

Front Customer Service Rep, Account Management, Inside Sales, Product Knowledge, General Office Duties, Matching & Filing, File Management, Warehouse Knowledge, Shipping & Receiving Issues, Various Pricing Knowledge, Office Supplies, Generate & Fill Orders, Assist Departments, Research Discrepancies & Correct, Key Account Management

Material Coordinator

Aero Inventory Canada - Winnipeg, MB

November 2008 to April 2010

Position transferred to open a location in Calgary, AB

Daily Material Reporting, Business Travel, Parts Inspector Training and Certified, Snag Resolution, AOG (Aircraft on Ground) Parts/ Sourcing and Expediting, Shipping & Receiving, Shipment Schedules, Basic Inventory Management, Review Production Schedules for Parts, relocated to Calgary, AB Air Canada Base to open a location solo, Set up site operations

Administrative Assistant

Air Canada Technical Services - Winnipeg, MB

February 2007 to November 2008

Assistant to ACTS Operations & Safety Manager, Ingoing/Outgoing Communications, Assist in Air Canada Employee Hiring Processes & Procedures, Business Travel, Compile Hiring Packages and Set up at Hiring Fair, Revamp Filing System, Vacation Canvass for Air Canada Base crew approximately 600 employees, Revise the vacation schedule

Purchasing Assistant/Accounts Payable

Transcontinental Printing, LGM Graphics - Winnipeg, MB

April 2004 to February 2007

Manufacturing and Distribution knowledge, Customer Service, 5S Warehouse, Source & expedite product, Revamp filing system, Account Reconciliation, AP procedures, Reception relief, Generate & Close PO’s, receiving in the system, Cheque Requests, Shipping Schedules, Office & Raw Material Ordering, Data Entry, System Transition, Ingoing/Outgoing Communications, Prepare Quotes for customers, Assist Sales and Other Department

Education

Diploma in Administrative Assistant

Herzing College - Winnipeg, MB

3.75 GPA

Algonquin College – Petawawa, ON

Certifications and Licenses

AGT Communications

Switchboard Operations

Claire's Accessories

Ear Piercing Certified

WHMIS

Workplace Hazardous Materials Information System (WHMIS)

Aviation Parts Inspector

Inspect various airplane parts. Knowledge on processes, procedures, UOM, freight and Shipping & Receiving procedures.

Additional Information – Key Skills

ADMINISTRATIVE ASSISTANT by Trade

AP/Bookkeeping/File Clerk /Account Management/Inventory Management/ Trained & Supervised Staff/ Customer Service/Inside Sales/Scheduling/ Money Management/ Front Office Operations/Reception/Emergency Management/ Technologically Adept/ Material Inspector/ Coordinator/Warehouse/ Communications Skills/ Multi-taker/Organized/Attention to Detail/Create SOP/Management

BOOKEEPING

Accounts Payable/Matching/Batching/GL Coding/Account Reconciliation/Accruals/ Invoicing/Generating and Processing of Purchase Orders/Post Batches/Process Cheque Requests/ Managed Petty Cash and Consumer Cash Flow

OPERATIONS

Oversee Key Accounts/Pricing and Resolution of Shipping/Liaison with Departments/Discrepancy Resolution/Report Preparation/Purchasing of Raw Materials & Office Supplies/Drafting of Estimates and Quotes/ Managed day-to-day Operations/Data Entry Resolution and Spreadsheets/Switchboards Operations and Front Office Management/Customer Relations

ORGANIZATIONAL

Organized a Vacation Canvass for over 600 individuals/Snag Resolution and Research/Accurately Sorted and Scanned Freight/Re-vamped Filing Systems/Assisted in Interview Processes-Composition of Questions and Scoring/ Create SOP

COMPUTER

Microsoft Office: Word, PowerPoint, Excel, and Outlook, QuickBooks

Specialized Software: Class to SAS, TAG, TRAX, Oracle, Globe Tek, SAGE, SAP, People Soft, SBT to GP, ACS, Sales Force, Access Database, Panagon and FileNet, Mitchell, FTD Mercury, Teleflora Dove, Lovingly

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