Customer Service Representative
Resume:
Michelle L. (Shelly) Hubbell
Amherstburg, Ontario, Canada N9V 2V6
*************@*******.***
Employment History
Sobeys, Amherstburg, ON November 2020 May 2022
Cashier
Customer service
Point of sale transactions and handling of cash
Trained in Floral Department duties as well
Caffeine & Co, Amherstburg, ON August 2018 July 2019
Customer Service/Barista
Front counter service
Point of sale transactions and handling of cash
Some food preparation when necessary
Trained in making a variety of coffee beverages
Completed Food and Safety online course
Have Smart Service certification
Restocking of supplies
Team player
Amico, Windsor, ON October 2013 May 2014
Receptionist/Administrative Assistant
Greet visitors and customers
Answer the phone and guide callers to the right person
Provide information (e.g. brochures, pamphlets)
Receive and distribute mail
Manage conference rooms
Supervise office maintenance
Proficient in office systems software
Good typing skills
Bob-Lo Development Inc., Amherstburg, ON August 2014 November 2014
Marketing Co-ordinator & Sales Assistant- Seasonal March 2010 September 2013
Execute, implement & coordinate marketing initiatives and Resident relations on Bob-Lo Island with the level of service required of a first class marina resort community.
Assist in implementing Marketing Plan, including: attending trade shows, generating printed materials, advertising, and events to gain exposure for Bob-Lo Island.
Prepare weekly sales summaries detailing information on prospective residents.
Event planning and execution from inception to event analysis reports. Attend events to oversee and ensure that all aspects of the event plan are successful.
Gatorloan/Equity Plus Mortgages Windsor, ON Oct 2005 April 2008
Mortgage Broker/Mortgage Assistant
Supported a licensed mortgage broker by meeting with clients to discuss mortgage needs.
Marketing initiatives for past clients: direct mail programs to past clients and new clients, telemarketing, email newsletter to real estate agents.
Young & Rubicam Group - Dearborn, MI Oct 96 Nov 99
Senior Account Executive - Ford Motor Credit Company Account Feb 99 Nov 99
Senior Account Executive - Mercury Account Oct 96 May 98
Managed the Mercury Brand Account with a US$1.9 million 98 MY direct mail budget to launch the Mercury Brand repositioning.
Interfaced with the Marketing Manager, Advertising Manager, Marketing Coordinators and Budget Coordinators at Ford Motor Credit Company Account and Mercury Division.
Embraced team approach working with internal departments.
Developed proposal quote letters and executed programs within budget.
Marketing Associates, Inc - Bloomfield Hills, MI
Account Representative/Sales Coordinator Lincoln Mercury Account Jul 93 Oct 96
Exceeded growth targets by increasing account sales from US$500k to over US$2 million.
Promoted new business and maintained current programs with direct client contact.
Represented the Driver Education Program on behalf of Ford Motor Company at national conventions throughout The United States.
Planned, coordinated and implemented special event programs.
Ford Motor Company, Customer Assistance Center Detroit, MI Feb 92 Jul 93
Supervisor/Customer Service Representative (Kelly Services contract employee)
Liaised between dealership management and customer to resolve concerns.
Trained and supervised Customer Service Representatives.
Approved vehicle after-warranty financial assistance.
Education
Bachelor of Science (B.S.) in Merchandising Management Dec 1991
Michigan State University
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