Personal Assistant Customer Service

Evangela Sims

*** ******* ** **** *****, IN ***** 260-***-**** ********@*****.***

Skills: Medical Transcript, Billing & Coding, CPR & First Aid, Microsoft Suites w/ 10 Key Education:

**** ******* *ech B.S. in Psychology Cum Laude Fort Wayne, IN 2004 Malcolm X College A.A. Degree in Liberal Arts Chicago, IL 1993 John Marshall H. S. Diploma Principal Scholars Program (PSP) Chicago, IL Employment Skills:

2021/2022 Comcast Billing account manager Chicago, IL Retain residential customers by mining and growing accounts through solution-based selling and account management via the telephone. Make outbound calls to accounts to achieve sales quota metrics. Prepares sales documentation, activity reports and forecasts, as required. Creates proposals for customers related to the proposed solution and new sales opportunities. Develop customer relationships through regular customer contact via the telephone. Drive both sales growth and account retention by introducing various products and services available through Comcast Business. Document effectively and accurately conversations and contact information into client management system. Work with customers to minimize down-grading or leaving Comcast. Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned.

2019/2020 Teleperformance Service Agent Fort Wayne, IN Inbound call center working in the travel service department servicing flights, tickets, and schedule changes at client's request. Accurately process data into computer programs that produced and recorded data that allowed the client to repurchase products and services. Manage reports for select flights that meet client needs. Reach out to other departments within the company and other agencies to help the client maintain and get select services, flights, schedules, seating arrangements that prepared clients for travel. 2018/2019 Rose International Customer Service Rep II Fort Wayne, IN Inbound call center for Aetna insurance collecting documents from clients to assist with the processing of insurance claims utilizing their benefits. Manage client services by completing interview questions. Manage client data base by assisting those clients in sign up for COBRA insurance who lost employment and health benefits. Manage and process eligibility and procurement by reading and reviewing documents with clients ensuring their full understanding and qualifications of each respective program were met. 2016-2018 Walmart Associate Fort Wayne, IN

Measure, and cut material for customers. Manage and monitor replace of fabric and merchandise on the shelves for next customers to purchase. Assist a customer in handling Evangela Sims

merchandise. Inventory merchandise from stock room and prepare sales floor. Restock sales floor with merchandise from the back stock storage rooms. Accurately locate merchandise on the sales floor for customers. Assist co-workers in areas of the store where customer focus was needed. Assist customers with purchasing of merchandise. Returned merchandise from the front end back to the sales floor. Process merchandise for customers who placed an order. Conduct business over the phone with customers who needed to verify merchandise was in stock. Assist customers with purchasing photos. Accurately monitor location to protect company's assets at the U-Scan/Self check.

2014-2017 FWCS School Assistant Fort Wayne, IN

Classroom management activities daily. Manage record keeping of attendance for over 1500 students in a high school setting. Monitor students and their behavior in high school. Effectively communicate with co-workers on students’ progress in the discipline room. Educate students in completing daily assignments. Manage growth and development for those students who fall behind. Work in small groups during centers to help achieve reading and math goals. Manage and monitor playground and lunchroom activities. Process testing papers. Administer test to students that missed testing dates. Proctor for statewide tests in the school. Aide in different areas of the building where help is needed with disciplinary actions. 2014-2014 GOD'S Little Helpers Personal Assistant Fort Wayne, IN Manage daily activities to promote growth and development. Assist with cleaning. Manage office documents. Create material for youth learning. Assist school-age children with homework if needed.

2010-2012 K-Force Customer Service Advisor Chicago, IL Establishing and directing effective customer relationship programs to maximize company growth and drive exceptional client experiences. Supporting client retention by maintaining team communication with new and current customers and escalating issues as appropriate. Determine customers' financial service needs and prepare proposals to sell services that address these needs. Contact prospective customers to present information and explain available services. Sell services or equipment, such as trusts, investments, or check processing services. Prepare forms or agreements to complete sales. Review business trends to advise customers regarding expected fluctuations. Make presentations on financial services to groups that will attract new clients. Communicating and coordinating activities with sales, order processing, and customer support teams, and utilizing solution selling skills. Working with and presenting to management of the client companies. Analyzing customer implementations and offering best practice improvements to maximize customer ROI from software. Reporting any potential security weakness, exposure or suspicious indications to manager while building relationships with clients.

2008-2009 Sedgwick CMS Service Center Assistant Memphis, TN Provide high-level administrative support by conducting research, preparing statistical reports, complete interview questionnaire from the data base, research and read information that pertains to the client’s case. Handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff Evangela Sims

2006-2008 Insight BBC Customer Service Representative Rockford, IL Knowledge of CSA I duties. The ability to be courteous in a professional manner. Direct customer inquiries and complaints to preserve customer satisfaction. Concentrate on the individual as well as departments goals as established by the CSM. Meet personal goals and promote team goals. Receives, process, and maintain logs of checks and cash for deposits, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt. Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing. Places holds on accounts for uncollected funds only when required as stated in Bank procedures. Maintain cash drawer limits. Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system total. 2003-2004 H.J. Russell Housing Specialist under H.U.D Chicago, IL Obtained a H.U.D. Certification within the first 4 months of employment. Manage recertifications of the 140 units by processing documents of residents that were assigned to me utilizing company's computer mastering various software. File documents in appropriate locations to ensure personal privacy of resident’s information. Create documents to prioritize steps residents needed to complete for them to maintain eligible for relocation and transformation. Process tenant payments and ensure daily logs, and Ledgers are accurate for each tenant account. Pull property reports and prepare bank deposits slips for property. Develop programs that would get tenants involved and encouraged about relocation. Create meeting minutes, agendas, and distribute to team to ensure all team members are prepared for meetings prior to meeting. Attend ongoing trainings to obtain and become a H.U.D. Certified specialist. Complete various other administrative tasks that were assigned daily or as needed.

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