Work History

Administration Officer

Patience

Francis

Sekgopedi

Moloto

Contact

Address

Johannesburg, South Africa

2001

Phone

+277********

E-mail

molotopatience25@gmail.c

om

Skills

MS Office

Clerical Support

Multitasking Abilities

Active Listening

Organization and Time

Management

Ms Excel

Outlook

Excellent customer services

and administrative skills

Negotiation and problem

solving skills

Clear and friendly telephone

voice

Ability to work in a team and

I am ambitious and driven. I thrive on challenge and constantly set goals for myself, so I have somethings to strive towards. I am not comfortable with settling and I'm always looking for an opportunity to do better and achieve greatness. In my previous role, I was promoted within three months. I have 10 years experience as a Administration Officer in the Banking sector. I understand the importance of being interactive and enjoy communicating with others for the benefits of the company.

I am self-motivated, disciplined and confidant individual who has exceptional administrative, customer services, skills and always willing to learn, developed skills in a work places and set high standard in regard to the quality of work.

A

Johannesburg

2020-11

Real Estate Agent

Agent on the move, Johannesburg

Managed contracts, negotiations and all aspects

of sales to finalize purchases and exceed

customer expectations.

Sold high volume of properties in short timeframes to exceed quotas and maximize business

revenue.

Developed and maintained relationships with

clients through networking, postcards and cold

calling.

Used NTREIS and other realtor databases to find

properties for clients.

2022-04 -

Current

Admin Clerk

Trevor Jaggard Attorneys, Johannesburg

Identify legal documents by title and contents

Update the summons information and judgment

dates on the system.

Update and capture the tracing report on the

system.

Regularly work lists of files to keep up to date.

Scans the summons documents into a digitally

format.

Work directly with team and company secretary

2020-11 -

2021-09

under pressure

Ability to maintain

confidential records

Detail oriented and

professional

Superior written and verbal

interpersonal skills

Ability to take ownership of

task and queries

to keep the files moving through the litigation

process.

Ensuring these documents are legible by

adjusting the scanning equipment, managing

and storing these new files on the computer.

Assist and support other departments in handling

debtor's request and needs.

Debt Collector Agent

Jay Mothobi Attorneys, Johannesburg

Worked in call center environment handling

manual and automatically dialed outbound calls.

Used scripted conversation prompts to convey

current account information and obtain

payments.

Collecting debts on behalf of Nedbank

Keep tracking outstanding debts

Handle customer's queries and complaints

Plan course of action owed money

Locate and contact debtors

Negotiate payoff deadlines and payment plan.

Identify gaps in the system and recommend

solutions

Request statements, settlement and paid up

letters on behalf of the debtors from Netback.

Build trust with debtors.

2019-06 -

2020-11

Admin Clerk

V Tec Stating Station ( Road Traffic / Department of Transport), Polokwane

Ensuring that rules and regulations/Acts are

adhered to

Ensuring that the form LL1, DL1 AND PD1 are fully

completed by the applicants.

Capturing of the test results.

Ensure that the information on the test report is

the true reflection

the test conducted.

Print the captured documents and file the

original in the store room.

2018-10 -

2019-03

Administration Officer

Standard Bank Group ( Vehicle Assets Finance),

Johannesburg

Capturing and updating customer's information

on the system.

Managing litigation and shortfalls portfolio

Ensuring all SLA's is met monthly

Ensuring that performance are being monitored

and discussed monthly

Compliance and statutory, regulatory and

supervisory requirements to protect the

reputation of the group and to avoid legal

action/sanction in respect of regulatory

compliance matters.

Debt Collections

Managing external vendors/collection

companies

Enduring that the set-off policy is accurately

followed

Managing vendors performance, risks and

budgets

Relationship management

Ensuring that they perform within agreed services

level agreements

Quality Assurance

Performance Management

Control and maintain credit policies and

procedures

Ensuring that the turnaround times are met and

maintained

Maintain and control Business Continuity Plan

Can-do attitude

Liaise with business partners on developments

within post-legal department and their needs

Good communication skills

Demonstrated customer services focus, including

the ability to adapt service level and style to

meet the differing needs of customers

Awareness of, and respect for, culture

differences regarding communication and

interpersonal style.

Awareness of, ans respect for, culture differences 2010-01 -

2017-10

regarding communication and interpersonal

style, organization skills( of self, work and time management)

Recovery Officer

Standard Bank Group (VAF Technology Finance and

Fleet Management), Johannesburg

Collecting arrears due on the clients account.

Capturing, Updating, Issuing client's statements,

paid up and settlement letter to the clients.

Handling clients queries-Inbound and during

Outbound calls.

Assisting department of Technology Finance with

the collection process in reducing the potential

losses that Nefco suffered on the non performing

renting assets from telephone to industrial

equipment.

Update client details e.g fax number and email

addresses

Admin handling, managing, updating and

maintaining clients files.

Housekeeping and maintenance of records and

files.

Sources exposures, email, scan or faxed copy of

contract, statements received, cancelled letters

and also prepare files to the Attorneys( Strauss

Daily)

Use XDS to trace client's information

Rehabilitatingaccounts by analyzing and

suggesting suitable option to client's needs.

Stopping arrears interest and charging account

controllers

Quotation settlement for account which are in

arrears

Collecting of arrears on overdue accounts.

Understanding of the policies and procedures the

bank

Understanding of the Rehab Policies

Attending to all queries and resolving them as

efficiently as possible.

2008-06 -

2009-12

Education

Reference

Account Management Finance( Call

Centre Agent)

Standard Bank Group ( Vehicle Assets Finance),

Johannesburg

Compliance as a whole before dealing with any

client.

Collecting of arrears on overdue accounts.

Quoting settlement for accounts which are in

arrears.

Understanding of policies and procedures of the

bank

Understanding of Rehab Policies.

Keep tracking outstanding debts

Request statement, paid up and settlement

letters for the debtors

Plan course of action to recover outstanding

funds.

Build trust with debtors.

2006-11 -

2008-05

Bachelor of Science: B Com Financial

Management

University of South Africa ( Unisa) - Pretoria

2020-02 -

Current

Certificate: E Natis Administration

Umkhulu College - Bushbuckridge

20171 -

20172

Certificate: Real Estate Agent

Agent On The Move - Cape Town

2022-04 -

Current

Contact Person Mr. Reginal Sema

Company Standard Bank Group Head Office

Position Senior Manager

Contact Detail 011-***-****/ 072-***-****

Contact Person Mr. Byron/ Trevor Jaggard

Company Trevor Jaggard Attorneys

Achievements/Leadership

Position Director

Contact Details 082-***-****/ 083-***-****

Contact Person Ms. Chantelle Voster

Company Agent On The Move

Position FFC Practitioner

Contact Details 079-***-****

Awarded Top Performer- 2007 -2014

Awarded Beyond Excellence - 2016 (Service

Excellence)

Top Collector ( 2021)

Contact this candidate