Customer Service Development Manager

MARK WHITE

Charlotte, NC *****

980-***-**** - ************@*******.***

PROFESSIONAL SUMMARY

Sales and management professional with 15+ years of successful experience in all manufacturing and industrial markets. Creative professional experienced in enabling strong sales with successful advertising and marketing strategies. Brings skills in market analysis and cross-functional collaboration. Looking to put knowledge and abilities to good use in challenging, growth-oriented role focused on improving business results and meeting targets. SKILLS

Sales Coaching / Training (Dale Carnegie

/ Whale Hunting / Challenger / Blue

Ocean)

Lean waste reduction processes

CRM Software Experience (Dynamics,

Medallia, Qualtrics, Salesforce, ACT)

AGILE / Scrum development and

management

Google analytics / Account based

marketing / SEO

Interdepartmental Collaboration

Advertising Campaigns

Global Sales and Marketing

Strategic account development

New Business Development

Accomplished manager

WORK HISTORY

11/2020 to 12/2021 Director of Sales

WIKA Instrument, LP – Lawrenceville, GA

Designed, implemented and manage customer order fulfillment team (AGILE) consisting of key personnel from inside sales, customer service, continuous improvement and engineering. Increased quote delivery, follow up and resolution by 60%.

Created and implemented sales initiatives and business plans for inside and outside sales teams resulting in 20% revenue growth year over year. Including but not limited to, compensation packages, hiring, key performance indicators, pipeline generation and review, CRM best practices and virtual selling. Oversee management and growth of national distribution and integrator sales channel partners. Growing business by $4 million dollars in 3 years. Evaluated costs against expected market price points and set structures to achieve profit targets

08/2018 to 11/2020 Senior Business Development Manager WIKA Instrument, LP – Lawrenceville, GA

Created product portfolios, sales strategy, marketing campaigns, return on investment calculations, forecasting and budgeting for new product developments, resulting in 35% sales growth,

Manage cross-functional teams to integrate products and sales teams from US acquisitions for revenue growth and brand recognition. Oversee project management, website administration, SEO and go-to-market strategy for newly attained subsidiaries throughout North America. Developed and managed outside and inside sales teams. Responsible for management and growth of global accounts. Negotiated global long term contracts. Established additional revenue streams resulting in millions of dollars in growth revenue.

03/2011 to 08/2018 Sales Development Manager

WIKA Instrument, LP – Lawrenceville, GA

Manage sales strategy, training and coaching for OEM product lines for growth of $3 million during tenure in this position.

Established sales best practices and continuous improvement (PDCA / Kaizen / Lean), increasing sales calls and quote turnaround by 30%. Conducted market research to discover new leads, opportunities and messaging. Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.

05/2002 to 03/2011 Managing Director

KSR Kuebler USA – Charlotte, NC

Managed all aspects of US subsidiary of KSR Kuebler AG KSR and it's subsidiaries worldwide was acquired by WIKA Instrument Corporation in 2009.

Startup subsidiary that grew from $200,000 US sales to $2 million in US sales before being purchased.

EDUCATION

05/1996 Bachelor of Art: Pastoral Studies

Baptist Bible College And Graduate School of Theology - Springfield, MO 07/2017 Lean Six Sigma Green Belt

CSSC - Lawrenceville, GA

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