Diana Williams

Administrative Support Professional

Sonoma County, California

adtdp8@r.postjobfree.com Phone: 707-***-**** in linkedin.com/in/dianamwilliams10122019 RESUME OBJECTIVE

• Enthusiastic professional with significant skills and experience, driven by a desire to foster good relationships and improve business practices, and processes. Interested in being part of a team that delivers exceptional experiences and service. I will bring my administrative, management, sales and customer service skills to help achieve company goals. EDUCATION/CERTIFICATIONS

• Associate of Arts Degree with Highest Honors in Humanities, Santa Rosa Junior College May 2012

• COS (Certified Occupancy Specialist) HUD Property Management March 2022

• EIVS (Enterprise Income Verification Specialist) HUD Property Management February 2022 PROFESSIONAL SKILLS

• Proficient in: administrative, management, sales and customer service responsibilities

• Problem Solver: As a Business Coordinator at St Joseph Health, I created a reference badge and successfully trained staff to use it, which increased productivity by reducing my time spent processing timecard edits and finalizing timecards from 36 hours per pay period to 6 hours per pay period and at the same time, empowering the nursing staff.

• Experienced with a wide range of computer programs and applications including: MS Word, Excel, Outlook, Scheduling apps, Timekeeping apps, Yardi, and web-based apps. Typing speed 60+ wpm. WORK EXPERIENCE

PEP Housing, Property Manager, Santa Rosa, CA USA 07/2021-Present

• Oversee operations of 48-unit senior affordable housing property. General office management, manage emails, manage calendars, meet deadlines for resident certifications and annual recertifications and unit inspections. Place and track work orders for maintenance needs. Collect and process rents in property management software. Maintain electronic and hard copy resident files. Coordinate with Resident Services to connect and provide resources to residents as needed. Plan and host community activities. Assist with Development Committee as backup Recording Secretary, and Project Manager for Community room update/mini renovation at my community. Assist new property with applicant processing. Semi-Retired, Temporary Employee, Temple, Texas, USA 08/2019-06/2021

• Various assignments: Retail salesperson, Decorating Center Admin Assistant, Accounting Department Cashier Burbank Housing, Regional Property Manager, Santa Rosa, CA USA 10/2015-07/2019

• Regional Property Manager: Oversaw operations of affordable housing portfolio of 700 units. Supervise and train Resident Managers, managed: vendor contracts, budgets, agency reporting and collaboration, resident appeals and problem resolution. Heavy electronic communications, internet and spreadsheet usage.

• Resident Manager: Oversaw all aspects of operations at 95-unit affordable senior apartment community. General office management, qualifying, certifying and recertifying applicants and residents by performing complex calculations to determine qualifications for government programs. Performed data entry to property management software, collected and posted rents. Published bi-monthly newsletter for residents. Successfully applied and received a community grant to build a dog park on property. Developed close relationship with local senior center for collaboration to benefit residents and community. Employed organizational skills and training of on-site staff to increase occupancy from 82% to 100% withing the first 100 days as Resident Manager. Handled resident relations and conflicts. Developed strong Management presence and good relationships with residents, which restored trust and inspired participation in community activities, which in turn improved health and well being of the general population and reduced complaints. Trained and supervised 2 Assistant Managers who then promoted to Resident Managers. Student, Personal Growth and Study, Santa Rosa, CA, USA 01/2015-11/2015

• Took classes in memoir writing, nutrition, cooking and public speaking St Joseph Health System, Business Coordinator II, Petaluma, CA, USA 08/2010-12/2014

• Provided Administrative support to all In-Patient department Nurse Managers, Nursing Directors and nursing staff including: developing and maintaining tracking spreadsheets, compliance tracking, meeting minutes, memos, and heavy volume of emails. Maintained computer files as well as manual employee files for HR and compliance with local, state and federal regulations. Maintained strict adherence to HIPAA confidentiality guidelines.

• Created and managed scheduling of 24/7 nursing staff shifts and timekeeping for 180-240 nursing staff of acute care hospitals. Edited and finalized timecards. Created time-card code entry badges for nursing staff to reduce timekeeper editing from 36 hours to 6 hours per pay period thereby increasing productivity and empowering nursing staff.