Customer Service Digital Marketing

Aida Heidari

Wood Dale, IL *****

847-***-**** **********@*****.***

A professional sales support executive with a passion for digital marketing, business management and a structured “big picture” vision to recognize improvement opportunities and drive end-to-end development of innovative programs that lead to a refined customer experience. Offer a unique skillset of sales and customer service combined with strong and proven communication skills and advanced analytical background in sales. A versatile go-getter who has a passion to teach and work with others. KEY AREAS OF EXPERTISE

Customer Service Inventory Control Procedures Project Management

Sales Support Product Management Cross-Functional Projects

Vendor Management Product and Service Knowledge Emotional Intelligence

Relationship Management Sales Forecasting Agile Project Management

Communication Management Problem-Solving Strong Organizational Skills and Ability to Multitask

SKILLS

WORK EXPERIENCES

Insight Enterprises – Addison, IL 2021-Peresent

Senior Client Operations Specialist

Implemented an effective prospecting strategy which increased the number of quality leads for sales calls

Negotiation with the suppliers to reduce the costs and increase higher margins on the outgoing sales.

Developed marketing materials to get word out about business, products and offers to increase the sales rate

Inventory management and communication with the management when certain items needed to be restocked.

Collecting customer feedback including changing the workflow processes to exceed customer satisfaction goals.

Design product bundles based on customer needs which leads to an increase of sales in overall.

Advocate for customer by working closely with sales, new products and Logistics that fulfill Customers requests

Processing, Verification and Reconciliation of accounts payable invoices.

Generate custom reports based on customer’s need

Production order management, making sure the project deadlines are met with the business priorities.

Train new teammates to learn the project and accounts information and follow team procedures

Hosting weekly, monthly calls with customers to maintain the relationship and review projects

Answering customer inquiries, schedule meetings, and sales appointments, also following up with customers regarding their order status.

Provide content, marketing material, industry updates and promotion for trade shows and client meetings

MS office (Word, Excel, PP) Power BI SAP

Google Analytics A/B Testing HubSpot, WordPress

Google Ad Social Media Advertisement Mailchimp

Search Engine Optimization Social Media Analysis Sales Force Insight Enterprises – Addison, IL 2016-2021

Client Operation Specialist

Responsible for provisioning accurate sales Quotes, Orders and Forecasts in a timely manner.

Maximize customer service satisfaction by assessing customer need and aligning product with customer goals

Generate monthly reports regarding a summary of sales, pending orders and high priority deliveries.

Serve as the point-of-contact for pricing inquiries for Sales Team and close the leads

Responsible for promoting and selling Zebra products and service

Understanding and explaining the manufacturing process and product specifics

A multi-task team member who is cross trained between different departments to provide backup for other teams when needed.

Attended at the trade show to share and introduce the new products to the customers including following up with marketing purposes.

Help with monitoring and training new hires.

Insight Enterprises – VIP Team – Addison, IL 2015-2016 Corporate Return Specialist

Work daily in SAP, including fulfilling orders, inventory tracing, inventory transaction

Process all incoming bill only trial purchase orders, including international regions

Rectified problems such as damaged items or shortages by collaborating directly with supplier

Performed inspections of shipment contents, verifying accuracy against invoices and manifest

Developed protocols and procedures for warehouse return team to expedite and improve the process

Check accuracy of inventory against purchase orders month

Communicate extensively with upper management and vendors on approvals and credits, invoice errors and any account question

Credit report management including communication with the management team and the clients. EDUCATION

Bachelor in Business Administration

Iran University of Business (Alborz) - Qazvin, Iran - May 2013 CERTIFICATES

General Assembly, Digital Marketing Google Analytics

Coursera, Digital Marketing SEO

MS office Coursera, Digital Marketing

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