Process Assistant Customer Service
Resume:
Bradley A Johnson * Aquadilla Ct
Ft. Myers, FL **912
********@*******.***
EXPERIENCE
Amazon, RSW5 Sort Center — Tier 3 Process Assistant Fort Myers, FL
September 17, 2021 - To Present
Process Assistant helping to manage and run Sort
*SKILLS: RFI Scanner use, Organization, Communication, Work Ethics, Reliability, Team Values
*EXPERIENCE: Tier 3 Process Assistant, Amazon Sort Center, Fort Myers, FL. Responsible for the organizing and running the sort process in many di erent areas. Recently revamped the whole oversize package area and made it more e cient and organized, increasing the output of the area by almost 10 times.
Amazon, IND1 Fulfillment — Tier 1 Associate
Whitestown, IN
August 16, 2019 - June 12, 2021
Stowing, Picking, Receiving, Learning Ambassador
*SKILLS: RFI Scanners, Organization, Communication, Work Ethics, Reliability, Team Values.
*EXPERIENCE: Tier 1 Associate, Amazon Fulfillment Center Whitestown, IN. Have met and handled all delegated tasks assigned, including Receiving, Stowing and Picking. Earned reputation for good attendance, hard work and team work.
*Recently promoted to a learning ambassador responsible for training New Hires and Re-Training associates having production or accountability issues.
Giant Eagle, Carmel, IN —Various Jobs
July 2014 - August 2019
Beer, Wine and Liquor, Kitchen Lead, Crew Lead
Kitchen Lead /Crew Leader Carmel, IN Getgo (Giant Eagle)/ May 2017to Aug 2019
* Performed all opening and closing kitchen supervisory tasks with proficient adherence to checklists.
*Oversaw food production for quality and consistency with house standards.
*Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation sta stay focused on customer orders.
*Unboxed, stored and organized incoming kitchen supplies with every delivery.
*Developed great team spirit with other personnel by pitching in and helping with task completion.
*Kept front line prepared and stocked for peak periods and encouraged sta to prepare small food batches frequently during slow periods.
*Worked on Sales floor and Front end as a Crew Lead. Responsible SKILLS
*Excellent Communication,
*Great Work Ethics
*Works Well with others
*Able to multitask
*Fantastic attention to
detail
*Oriented problem solver
with Superior work ethic
and dedication to customer
service.
*Enthusiastic individual
with superior skills in
working in both
team-based and
independent capacities.
*Bringing a strong work
ethic and excellent
organizational skills to any
setting.
*Excited to begin a new
challenge with a successful
team.
for the stocking and rotating of product, store resets and Supervising front end sta .
BWL Team Member Carmel, IN Market District (Giant Eagle)/ Jul 2015 to Mar 2017
*Improved operations by working with team members and customers to find workable solutions.
* Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
*Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
*Recognized by management for providing exceptional customer service.
* Earned a reputation for good attendance and hard work.
*Improved customer satisfaction by finding creative solutions to problems
ESG Security Inc., Indianapolis, IN
Event Supervisor/Guard
August 1998 - July 2017
*Worked Event Security for numerous venues in the Indianapolis area, including: Bankerslife Fieldhouse(Indiana Pacers), Indiana Convention Center(Conventions and Concerts), Ruo Music Center
(Concerts, Noblesville,IN) and The Center for The Performing Arts
(Building Security, Concerts and Festivals, Carmel,IN)
*Responsibilities included: Hiring, Scheduling, Employee Placement, Performers Security and Venue entry and exit flows.
*Worked with many di erent security agencies and event promotion sta s.
Lucy’s Bakery, Indianapolis, IN - Delivery Driver
March 2014 - July 2014
Delivery Driver:
*Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
*Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
*Positioned blocks and ties around items to secure cargo during transit.
*Avoided delivery delays by carefully planning best routes with GPS. EDUCATION
Indiana State, Terre Haute, IN — 2 years
August 1978 - May 1980
Gen Studies, Elementary Ed. (No Degree)
Carmel High School, Carmel,IN— Graduated
August 1975 - June 1978
Gen Studies
Received High School Diploma
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