Administrative Assistant

Shatoya Johnson

** ******** ******, ***********, *************, 01119 413-***-**** *******.*********@*****.***

Relevant Information

•Proficient in Microsoft Office.

•First Aid/CPR/AED/NARCAN Certified.

EDUCATION

BACHELORS OF SCIENCE IN BUSINESS ADMINISTRATION UNIVERSITY OF HARTFORD

Sept. 2010 – May 2014

EXPERIENCE

ADMINISTRATIVE SUPPORT STAFF BHN CARSON CENTER JUNE 2022-SEPT 2022

interact with a wide variety of individuals including clients, staff, and the general public. utilize organizational skills and prioritizing abilities to follow through on tasks and provide support for clinical activities and back up to intake coordinator as needed.

JUVENILE JUSTICE SUPPORT STAFF CHD: TERRI THOMAS GIRLS PROGRAM JAN 2022 – MAY 2022

Supporting youth safely in their daily activities, provide counseling and advocacy services for residents. Conduct regular group meetings with residents and supervise resident movement throughout the shift. Supervise and manage client behavior through use of program policies, procedures, and systems, provide orientation for new residents as they enter the program, read and make entries in Daily Log. React to change productively and maintain a safe and secure environment for staff and residents

DOMESTIC VIOLENCE YOUTH ADVOCATE WOMANSHELTER/COMPANERAS/ALIANZA AUGUST 2019 – JULY 2021

Provide advocacy services (shelter, housing, clothing, food, employment, and educational resources) and support to survivors of relationship violence, stalking, and sexual assault or abuse (between 16-25) and their children. Teach courses discussing healthy relationships, dynamics of domestic violence, and available sexual assault options/resources. Network and collaborate with similar organizations to provide the highest possible services. Serve as a mandated reporter.

BEHAVIORAL TECHNICIAN/ABA THERAPIST AUTISM LEARNING PARTNERS JUNE 2019 – AUGUST 2019

Work with children on the Autism spectrum in their homes, helping them to develop skills to better communicate, play and learn. Provide therapy to children and family in need of support, visit client’s homes and follow and use the plans from Board Certified Behavior Analysts, teach communication skills, social skills, self-help skills, and play skills through Applied Behavior Analysis principles. Teach, learn and play with clients to help them reach their highest potential. Accurately record treatment data, engage in and ensure client safety, and maintain confidentiality of all clients and professional conduct at all times.

BEHAVIORAL INTERVENTIONIST SPRINGFIELD PUBLIC DAY ELEMENTARY JANUARY 2019 – MARCH 2019

Work with individual teachers, groups of teachers and/or the entire staff on issues such as: crisis

intervention, learning and collaboration issues, and factors that can affect development and

implementation of interventions. Promote highly specialized positive behavior interventions in which “at risk” students thrive: behavior instruction that is explicit, intensive, accelerated and provides ample practice. Use ongoing assessments to maintain a record of student progress.

VERIFICATION SPECIALIST STRATEGIC INFORMATION RESOURCES NOVEMBER 2018 – DECEMBER 2018

Manage inbound/outbound calls for Employment, Education, Reference and Licensing Verifications. Maintain effective record keeping for all calls handled. Ensure all verifications sent out are followed up on in a timely manner. Quality assurance and data review of information obtained for verifications. Communicate effectively and efficiently to all parties involved in obtaining verification information. Guarantee daily, weekly and monthly goals are met.

HUMAN RESOURCES ASSISTANT MGM SPRINGFIELD AUGUST 2018- SEPTEMBER 2018

Assist new hires in completing Massachusetts Gaming Licensure or Massachusetts Service Licensure successfully. Walk individuals through all new hire paperwork and ensure it is completed properly. Help new hires schedule drug tests at convenient locations. Creating badges and key cards for all new-hires. Escorting individuals to uniform fittings in the Massachusetts state building and to meet their supervisors in the casino. Any additional tasks deemed necessary by supervisors.

YOUTH EMPLOYMENT PROGRAM ASSISTANT NEW ENGLAND FARM WORKERS COUNCIL JUNE 2017- SEPT. 2017

Assisting program coordinator by developing summer job work sites, daily visits to work sites to ensure youth are at work and doing what is required of them, completing worksite and youth portfolios, organize appearances from local guest organizations to speak and inspire youth, and keeping coordinator informed of any issues that may arise at job sites.

EMPLOYMENT COORDINATOR COMMUNITY ENTERPRISES HOLYOKE MARCH 2015 – FEBRUARY 2017

Develop and service employment relationships between clients and community employers, provide access to an array of employment, job training, and educational opportunities. Other major responsibilities include: vocational guidance, job development, job placement, employer education, and customer relations.

DIRECT CARE COUNSELOR CHD HOLYOKE NOV. 2014 – MARCH 2015

Assist/monitor/teach individuals with preparation of daytime activities; encourage good personal hygiene, and behavior appropriate in their home or apartment. Assist/monitor/teach individuals as needed in grocery shopping, menu planning, meal preparation and clean up. Meet with individuals (as needed) on an individual basis to discuss concerns or problems. Assist/monitor/teach individuals in holding house meetings and informal discussion groups with peers. Handle emergency situations appropriately, (according to MHA and DMR policies). Utilize crisis interventions when necessary.

LEAD YOUTH EMPLOYMENT COUNSELOR/CASE MANAGER NEW ENGLAND FARM WORKERS COUNCIL JUNE 2013 – AUG. 2013/JUNE 2014-AUG 2014

Major responsibilities include: Assisting program coordinator by developing summer job work sites, daily visits to work sites to ensure youth are at work and doing what is required of them, completing worksite and youth portfolios, keeping accurate and legible counseling notes, assisting youth in completing work readiness certificate program, conducting daily meetings to check in with other counselors, and keeping coordinator informed of any issues that may arise at job sites.

INTERN THE CENTER FOR URBAN RESEARCH, EDUCATION, AND, TRAINING JANUARY 2014 – MAY 2014

Major responsibilities include: Assisting with marketing strategies, conducting searches for funding services, writing articles, featured stories, and reviews for the West Indian American newspaper, editing and preparing monthly articles for online publication with web designer, and generating Excel spreadsheets to create reports related to Adult Literacy.

INTERN IN ATHLETIC MARKETING AND SALES UNIVERSITY OF HARTFORD JANUARY 2013 – MAY 2013

Major responsibilities include: ticket sales and ticket taking, marketing and sales calls, data entry, targeted e-mail marketing and list building, research and implementation of ticketing programs and software, deposits, deposit logs and end of day ticketing reports, game day operations, creation and distribution of flyers, internal and external relationship building, customer service, and common work related errands.

SALES ASSOCIATE STAPLES NOV. 2008 – AUG. 2010/ JUNE 2012 – AUG. 2012

Major responsibilities include: interacting and cooperating with all company employees, ensuring that customers receive outstanding service by providing a friendly environment, operating computerized cash register system, and answering and re-directing phone calls.

OFFICE ASSISTANT SPRINGFIELD CITY HALL JUNE 2008 – AUG. 2008

Major responsibilities include: filing and organizing paperwork in the payroll department and general office work.

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