Customer Service Data Entry

Vincent Harris

* **** ***** *********, *** Jersey 07111 908-***-**** *****************@*****.***

Warehouse Supervisor

Skills/Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking, small business consultant, senior warehouse management

Professional Experience:

The Harris Firm llc.

Business Consultant, 9/20 to present

●Helping upstarts and small businesses become solvent

Enterprise Holding, Newark Airport, NJ

(1/20 to present)

Customer service rep

Yrc Freight logistics, Carstadt, NJ

(7/14 to 10/19)

Operations Supervisor

●Developed daily delivery plan

●Supervised all activities of dock,drivers clerks and mechanics.

●Ensured load quality, timeliness,and efficiency goals are meet.

●Responsible for training, motivation, and discipline of terminal employees.

●Communicated company safety program,trained and enforced safety rules and compliance with all government regulations.

Royal Ways Transportation, Irvington, NJ (6/13 to present)

Driver

●Drive van and limousine passengers.

●Provide maintaince on vehicles

Atlantic Central Logistics, Elizabeth, NJ (6/09-8/12)

Shift Supervisor

●Supervised 7+ employees training and meeting deadlines while keeping costs down and utilizing strengths.

●Accomplished effective logistical oversight through strong leadership and decision making skills

●Reviewed invoices, work orders, consumption reports, or demanded forecasts to estimate peak delivery periods to issue work assignments.

●Responded to customers’ or shippers’ questions and possible complaints regarding storage and distribution services.

●Arranged necessary shipping documentation and contacted customs officials for release of shipments.

●Examined invoices and shipping manifests for conformity to customs regulations.

●Issued shipping instructions and provided routing information to ensure delivery times and location coordination.

●Inspected physical conditions of warehouse equipment and order maintenance, repairs, or replacements.

●Worked with upper management to develop and implement plans to ensure departments work together and work more efficiently all while constantly seeking new ways to improve customer service.

Options Employment Resources, Tinton Falls, NJ (7/06-9/08)

Customer service agent

●Performed customer service contract assignments.

●Updated customers’ accounts on a timely base.

●Contacted customers to resolve post or email product inquiries.

●Developed proficiency and navigation skills around a PC - also now including the internet

Unitemp Employment Agency, Secaucus, NJ (9/04-8/05)

Customer service agent

●Setup accounts for new customers while undertaking customer research.

●Handled large volumes of telephone calls effectively according to work queue.

●Used interoffice contacts to streamline processing time of questions.

●Ability to build rapport with the customers

●Maintained communication by reporting problems.

Kuehne & Nagel, Jersey City, NJ

Mailroom Coordinator (6/99-6/01)

●Arranged for all deliveries including rush and special orders.

●Maintained ordering of supplies for departments and keeping under budget.

●Constant contact with vendors and service contractors ensuring equipment operated at industry standard.

●Responsible for billing and bookkeeping of department.

Revamped old mailing system and updated inventory system per company needs.

Education:

B.A. Business Administration emphasis in Accounting

Jersey City State College Jersey City, NJ

CDL/Forklift Certification

Windsor Truck Driving School Linden, NJ

Previous Employment:

Senior Technical Clerk Stock Options

Dean Witter Trust Company, Jersey City, NJ

Internal Auditor/Claims

Blue Cross and Blue Shield, Newark, NJ

Assistant Load Supervisor

United Parcel Services Secaucus, NJ

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