Customer Service Order Manager

Marileydy Rodriguez

**** ********* ****** ************, ** 19136

267-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Proven managerial expertise in managing employees, plans, and evaluates departmental operations to meet departmental goals. maintains staff by bringing in, choosing, integrating, and training new hires. Makes ensuring that the workplace is safe, secure, and lawful. develops opportunity for personal development. In charge of getting appropriate paperwork and licensure to the city.

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PROFESSIONAL EXPERIENCE

809 Sports Bar, Philadelphia, PA

Manager 2015-Present

Bartender & Hookah Preparation

Provide costumers with great customer service

Ensure that they feel comfortable with what they ask

Prepare drinks and hookah

Clean up space

If something runs out, write it down

Mixed and served beverages to 2000+ weekly customers.

Ensured a clean working environment for customers as well as other employees.

Performed all end of day duties including tallying up and verifying all cash and credit card transactions.

Successfully trained all new bar staff.

Handle inbound calls and messages from customers for reservations.

Answer accountants calls, messages, or emails promptly regarding the business.

Jaquez Mini Market, Philadelphia, PA 2013- 2018

Head Cashier

Resolve guest concerns quickly, appropriately, and with a focus on customer retention

Effectively manage inventory and payroll; control food and labor costs within expected budgets

Sort, count, and wrap currency and coins

Stock shelves, and mark prices on shelves and items

Handle inbound calls from customers placing orders

Westinghouse Lighting, Philadelphia, PA January-April 2015

Order Manager

Remotely prepare big orders

Send orders to shipping

Stocking

Verbal and Written communication with my supervisor

Remotely add or remove items from orders

EDUCATION

Truebright Science Academy Charter School, Philadelphia, PA

ACCREDITATIONS

Home Health Aide

TECHNICAL SKILLS

Fluent in: English and Spanish

References available upon request

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