Energetic, friendly sales associate with *+ years of retail experience, Extensive product

Carolyn Guibao Santos

*** ****, **** ** *******, Bulacan Philippines

adtdhh@r.postjobfree.com

094*-***-****/ 099*-***-****

Professional Summary

knowledge and technically proficient with modern point-of-sale systems. Maintained 99% positive customer feedback score. Ability to train staff with high standard of customer service by ensuring increased in customer satisfaction.

Experience

Retail Store Supervisor- Promoted

Wilcon Depot Inc- Calumpit Bulacan, Philippines

January 2017 – Present

• Managed sales floor, proactively and reactively assisting customers with queries, complaints, and purchases.

• Maintained highly detailed product knowledge and familiarity with forthcoming product releases.

• Advised customers on purchases based on their personal needs, current promotions, and other sales-based considerations.

• Led on general upkeep during trading hours and after closing, including maintaining cleanliness, organizing shelves, and restocking.

• People management experience including proven coaching abilities and leadership abilities to create high performing team.

• Identifies operational issues and suggest possible solutions

• Implementing planograms and correction store inventories Product Sales Consultant

Wilcon Depot Inc- (Triple E & General Services) Makati City, Philippines Septmber 2014- January 2017

• Recommend and select items based on their individual needs

• Assisting customer payments, arranging deliveries

• Follow up quotations, answer customer inquiries thru phone and social media

• Sell the company products and services by creating excellent sales pitches, meeting new clients and fostering good relationship to main future sale.

• Establish and maintain healthy, long-term relationship with clients to generate repeat business and referrals

• Describe products and explain their benefits and uses

• Achieving monthly quota

Cashier

Mercury Drug Corporation- Sta. ana Manila, Philippines September 2012-January 2013

• Welcoming customers, answering questions, helping them locate items and providing advice or recommendations for over-the-counter medicine.

• Operating scanners, scales, cash registers, and other electronics

• Balancing cash register and generating reports for credit and debit sales.

• Accepting payments, ensuring all prices and quantities are accurate and provide receipts to every customer.

• Processing refund and exchanges, resolving complaints.

• Bagging and wrapping purchases to ensure safe transport. Service Crew

Jollibee Food Corporation- Bulihan Malolos Bulacan Phillippines April 2011 to February 2012

• Greeted customers at the counter and took orders, suggesting menu items and add-ons to increase revenue

• Correctly received orders, processed payments, and responded appropriately to guest concerns.

• Cook food orders and maintain proficiency at every station

• Achieve optimal customer satisfaction by preparing tables and communicating with coworkers to deliver fast food items within 1 minute to customer tables Skills

• Maintain table setting by removing courses as completed, replenishing utensils, being alert to patron spills and other needs.

• Ensure 100% customer satisfaction by promptly processing orders from walk ins and drive-through customers.

Infor Management systems, Sales Force, Omnichannel, Communion and Own cloud system.

Excellent verbal communication skills

Strong supervisory and leadership skills

Ability to learn quickly

Strong interpersonal and communication skills with prior supervisory experience

Excellent interpersonal and communication skills, motivational skills

Ability to increase sales quota

Educational Attainment

Bulacan State University

Bulihan Malolos, Bulacan Philippines

Business Administration Major in Management

2008- 2012

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