Customer Service Team Assistant
Resume:
Sizakele Mndaweni
Team Assistant
adtdgf@r.postjobfree.com
Address
Phone
Date of birth
Nationality
South African
Link
LinkendIn.com/sizakelemndaweni
Experience
Team Assistant
Engel & Volkers
Tele Canvasser
Engel & Volkers
• I have an award for the outstanding performer
Have worked in busy, pressurized environments where high standards are expected.
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• Experienced in training and mentoring new members of sta . Always looking to learn new skills, take on extra responsibilities, and grow professionally.
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Self-motivated, team player with strong organizational and interpersonal skills.
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• Experienced specialist with a passion for delivering outstanding service. Midrand
April 2019 - Present
Server - updating the server, ensuring backups are done, ensuring documents are up to date`
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Checking EV Blog for updates, REVS Intranet for new documents and saving all in relevant folders
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Deal tracking of all deals in the o ce, including ensuring the OTP cover sheet and invoice sheet are lled in and signed o by O ce Manager
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Ensure that mother les / listing les are kept in the o ce at all times and copies are scanned and saved on the server
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Create a distribution list for GG's, NG's and other marketing material for the o ce. Ensuring that drop o s happen in the various sub-markets
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• Creating and maintaining o ce duty rosters
• Updating window expose's
Collect show day registers from agents on a Monday morning and ensure client details are captured on systems
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• Referrals - updating current referrals, sending external referrals and general feedback Updating Pointsboard (both on the board and excel format). Arranging Agent of the month prize
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• Adverts - All printed media Adverts
Keep training register of all training agents have attended / received - from HO and internal training sessions
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• Update contact lists and inform Head O ce of any changes
• Implementation of the on boarding plan with new agents
• Ensure that agents have a fully signed and completed HR le as per Intranet Remind the TL / O ce Manager of tasks that they need to do with agent as per the on boarding plan
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• Train agents on all systems as per on boarding plan
• Log new agent into all systems
• Log resigned agent out of all systems
• Assisting Property Sales Advisors with queries and support
• Maintaining CI standards in the shop (clean, neat and tidy at all times)
• Switchboard - manage total switchboard, taking of messages, delivery of messages
• Walk in Clients - ensure that a register is kept and client details are uploaded to REVS
• Quality control of all listings in the o ce
• Assistant with arrangements for weekend Show days Midrand
June 2018 - March 2019
• Update Revolution
• Update Contacts on Revolution with all comments
• Make a minimum of 60 Calls per agent per day
• To obtain a minimum of 6 leads per week for either a valuation/sale or rental
• E-mail the relevant agent on a daily basis
• Schedule meetings with agents
• Send company pro le to interested clients
• To perform any other administrative tasks as requested from time to time To show an understanding and competency to utilize software packages and basic e- mail and Excel
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Le Wine Cambre
Sales Assistant
Poetry
Admin Clerk
Kraft Foods
Skills Languages
English
Advanced
Zulu
Advanced
Illovo
October 2017 - April 2018
Is responsible for the service of beverages to the guests in a friendly and courteous manner in all the restaurants or bars.
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To provide e cient, expedient and courteous service to the guests leading to total guest and company satisfaction. Is responsible for the cleanliness, maintenance and upkeep of all equipment, furniture, stations and Ships property that he/she is working with.
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• To check all glasses, crockery and other items needed before putting them in use.
• To be responsibly minded for the breakage and loss of such items. To lay up tables, public rooms, side stations; following the instructions of his/her superiors and according to company standards.
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• To clean all seating furniture if needed or when an emergency arises. To ensures that all items required for the set-up of each table are clean, unspotted and in place.
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To be courteous, warm, smiling while dealing with guests. Be e cient, fast and serve with con dence and air. Must be familiar with all menu items, their preparation and service procedure.
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To make sure that all beverages are according to menu and list speci cations, properly presented and be of correct temperatures before being served.
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To listen to guest complaints. Rectify wrong doings and any guest demands. Inform Bartender/Bar Manager of all complaints.
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Rosebank
December 2013 - June 2016
• Greeting customers who enter the shop
• Assisting shoppers to nd the goods and products they are looking for.
• Being responsible or processing cash And card payments
• Giving advice and guidance on product selection to customers
• Keeping the store tidy and clean, this includes hovering and mopping
• Responsible dealing with customer complaints
• Attaching price tags to merchandise on the shop oor Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
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• Receiving and storing the delivery of large amounts of stock
• Balancing cash register with receipts
• Answering queries from customers
• In charge of stock control
Long Meadow
June 2011 - June 2013
• Running outstanding reports
• Verify and validate of the POD
• Solve queries, follows ups returns and complains
• Doing the ledger
Making sure that the PODs are back in time and that the customer is satis ed about the stock
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• De-brie ng
• Scanning of POD
• POD acknowledgement
• Filing
• Processing CQCs / uplifts carried out by the depot
• Process claims
• Investigate and process AODs
Handling con ict Customer service Problem-Solving Leadership Teamwork O ce administration Sales
Sotho
Intermediate
Education
Maric
Mokgome senior secondary school
Meadowlands
2010
Contact this candidate