Certified clinical medical assistant
Resume:
Daynah Tijerina
Amarillo, TX *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Guest Services Representative
TOOT N TOTUM - Canyon, TX
January 2020 to June 2020
Investor Service Representative
GoldStar Trust Company - Canyon, TX
August 2019 to September 2019
As an Investor Service representative I took phone calls all day from customers that had questions or needed to be walked through a process. I also paid fees for customers and mailed invoices and personal information upon request.
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
Hostess
Joe taco - Canyon, TX
April 2019 to August 2019
• Answered all telephone calls
• Coordinated seating and organized reservations
• Greeted customers
• Accommodated and managed private parties
• Took customer to-go orders
• Upheld a high standard of customer service
Investor Services Representative
GoldStar Trust Company - Canyon, TX
April 2018 to August 2018
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
As an Investor Service representative I took phone calls all day from customers that had questions or needed to be walked through a process. I also paid fees for customers and mailed invoices and personal information upon request.
Office Secretary/Receptionist
SD Farms - Bovina, TX
June 2015 to August 2017
As an office assistant I took daily phone calls and did daily tasks that were asked of me such as faxing, emailing, calling etc. I also filed bills and paperwork and made spreadsheets for vendors. Education
Bachelor's in Nursing
West Texas A & M University - Canyon, TX
August 2017 to Present
Skills
• Customer Service (5 years)
• Call Center (3 years)
• Bilingual (10+ years)
• Customer Care (1 year)
• Customer Support
• Front Desk (2 years)
• Microsoft Office (7 years)
• Host/Hostess (1 year)
• Typing (10+ years)
• Nursing (1 year)
• Computer Skills (3 years)
• Help Desk (4 years)
• Patient care (1 year)
• Medical terminology (2 years)
• Spanish (10+ years)
• Medical office experience (1 year)
• Phlebotomy (1 year)
• Multilingual
• EMR systems
• Vital Signs (1 year)
• Experience Administering Injections (Less than 1 year)
• Medical Records (1 year)
• Venipuncture (Less than 1 year)
• Medical Scheduling (Less than 1 year)
• Medication administration (1 year)
• Research laboratory experience
• Anatomy Knowledge (2 years)
• Hospital Experience (1 year)
• Insurance Verification (1 year)
Languages
• Spanish - Fluent
• English - Expert
Certifications and Licenses
Certified Clinical Medical Assistant (CCMA)
September 2021 to September 2023
BLS Certification
Certified Medical Assistant
AHA Certification
CPR Certification
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