Mortgage Processor Customer Service

Mercy Grear

Crystal, Minnesota

*************@*****.***

CUSTOMER SERVICE AND DEBT COLLECTOR PROFESSIONAL

Strong analytical and computer application skills in customer service. Keen ability to maintain a clear perspective of goals to be accomplished. A pragmatic self-starter who knows how to get results. Proven ability in Microsoft suites. Excellent problem solving, communication and presentation skills.

PROFESSIONAL EXPERIENCE

Job History

Mortgage Processor 4 @ Wells Fargo Minneapolis, Minnesota, 12/2020- Present

Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs.

Diligent and details oriented through in gathering borrower information, verifying loans documents, and receiving files documentation to guide each loan from preparing for closing

Timely and clear communication with customers, HMCs, settlement agents, brokers, and other counterparties to obtain missing information and documentation for the loan file.

Obtained and clearing some approval stipulations; submitting loan file to underwriting for review; ensuring all compliance and underwriting guidelines are met.

Entering loan information into the system; prioritizing and/or managing assigned pipeline to meet anticipated closing date and performance metrics.

Contact new and existing customers to give them update on their loan application.

Computer knowledge in MS office suite and propriety mortgage processing software.

JWG Service LLC, / Accouningtgist Crystal, Minnesota MN, 09/ 2014 - 11/2020

Costumer Service Rep

Applying polite and customer-service-focused communication that adheres to federal and state guidelines on each phone call

Utilizing computer systems for data collection and contact information

Applied collection methods to collect payments

Ensuring all customer information is correct, including phone numbers and addresses

Following federal and state laws about dealing with debt collection

Escalating issues to the Team Lead and/or Operations.

Comcast Rochester Minnesota, 05/2013- 08/2014

Customer Service and Sale Rep

Contact new and existing customers to discuss current sales promotions.

Create excitement and set appointments for customers to drive our world class automobiles.

Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our state-of-the-art auto stores.

Follow up with customers to ensure satisfaction and produce referrals.

Perform all other Business Development selling duties as assigned.

Education:

High School Diploma

Calvary Baptist High School—Liberia, West Africa July 2002

Diploma in Computer software Feb/2003

Tower Computer—Liberia, West Africa

Metropolitan State University

Bachelor of Science (BSc) Business Administration, Metropolitan State University –

Prospective graduate – 12/22

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