Customer Service Travel Agent
Resume:
Ahlea Hayes
*********@*****.***
Woodburn, OR
Summary
Reliable leader with 10+years of experience completing all assigned tasks accurately, maintaining a high level of efficiency, ensuring seamless customer experience and striving for perfection. I have gained experience in the financial, hospitality and retail industires and know Ill be a great asset to your team! Education
North Marion High School • Aurora, OR
07/2010
Skills
Customer service, Time management, Documentation review, Microsoft word, Leadership, Communication skills Experience
Photographer
self-employed • Woodburn, OR
11/2019 - Present
Capturing my client's important memories and creating photos that they can cherish forever. Communication with clients to understand what their visions and expectations are so that I'm able to meet their need(s). Working with clients of all age ranges to ensure they feel confident and comfortable during our sessions. Effectively managing my time from shoot day until I'm able to send them their finished product. Marketing via word of mouth and social media.
Branch Manager II
Wells Fargo • McMinnville, OR
10/2019 - 11/2021
Managed a team of 14+ team members.
Built lifelong relationships with clients.
Fostered a culture of care enviroment within my branch. Engaged customers in meaningful conversations to understand and meet their needs. Managed risk, prevented fraud and coached my team on red flags to look for during interactions. Took ownership and managed customer concerns.
Observed and provided feedback to my team in order to help them grow/meet their career goals. Assessed branch successes and created action plans to meet company metrics. Reached out to clients to learn what their experiences had been in branch and how we could do better. Leader on the District's Diversity and Inclusion Board to bring awareness and foster D&I within branches. Service Manager II
Wells Fargo • Salem, OR and Canby
06/2015 - 10/2019
Assessed and met customer needs.
Trained and developed new and existing team members. Complied with all company's policies and procedures. Developed and cultivated professional relationships with partners, peers and direct reports. Managed a team of 8+ Tellers.
Interacted positively with dissatisfied clients.
Managed risk and prevented fraud daily.
Nominated for multiple customer service awards during this period of time and was chosen as a STAR performer. Teller and Lead Teller
Wells Fargo • Canby, OR
03/2012 - 06/2015
Executed customer transactions including deposits, withdrawals and payments. Coached the Teller team on customer experience and fraud. Followed all company's policies and procedures.
Ensured customers had a positive and friendly experience during their visit. Asked fact finding questions to uncover needs and recommend products/services to meet that need. Cash handling.
Awards
Leadership program graduate, STARS winner (recognition program for customer service), Recognized at region level for customer service, Service excellence and leadership excellence awards, chosen as a leader for Diversity and Inclusion board
Volunteer work
I am passionate about giving back to the communities I serve in. I have worked with many non-profits including Salvation Army, SMART, Liberty House, Red Cross and Habitat for Humanity.
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