Customer Service Spartanburg

Jacqueline Spurgeon

**************@*****.***

*** ******** **. ******** **, 29685

864-***-**** - Cell Phone

OBJECTIVE: A Position in a major company, where my people skills would be of value. QUALIFICATIONS:

Able to interact well with people and personalities. EDUCATION:

EKG Technician- Greenville Tech College.

Attended Voorhees College.

WORK EXPERIENCE

Loss Mitigation / Claims dept/ Round point Mortgage, Fort Mill, SC 3/22/6/22

Trained in the loss Mitigation and Claims dept.

Loss Mitigation Relationship Specialist / Rushmore Management, Irvine, CA Addison Group- 3/21 to 9/21

- Submit Deferment Plans, Forbearance Plans and Loan Modifications for the clients who loans are in default status.

Loss Mitigation Relationship Manager / TIAA Bank Mortgage Jacksonville, FL Executive Placements- -06/20 to 03/21

- Submitted Deferments Plans, Forbearance Plans and Loan Modifications for the clients to bring their Mortgage to a current status.

02/17 to 06/20- Shellpoint Mortgage Greenville, SC / Collections

- Collected payments from delinquent accounts.

- Consistently improve customer satisfaction through expert resolution of conflicts. 02/16 to 02/17– BBT Bank Greenville, SC/ Customer Service

- Process ACH Auto-Debit transactions

Consistently improve customer satisfaction through expert resolution of conflicts 05/14 to 02/16– TD Bank Greenville, SC/ Customer Service /Credit department

- Receive telephone inquiries and answer routine questions

- Credit approval of new orders

02/07- to 4/14- Adidas Spartanburg, SC Spartanburg, SC

- Helped customers and merchants identify services/ products that best suited their needs.

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