Service Representative Collections

Tawana Taylor

Work Experience

Hightouch Business Services November 2019-Current First Contact Resolution Specialist

Track orders for customers who haven’t received them

Credit and rebill lost merchandise and process returns

Inbound/Outbound/Email touch point for customers

Ensure customers leave with a resolution that they feel whole

Take online orders for office supplies

Comdata March 2016 to November 2019

Customer Service Representative

High Volume Inbound calls (100+ daily) for Mastercard and healthcare

Help customer who are having issues with corporate, fleet and virtual card when cards decline.

Troubleshoot issues with customers regarding pin numbers, funds, and expiration dates

processing payments for delinquent accounts.

PASI/CHS October 2010 to August 2012

Hospital Collections Representative

Inbound/Outbound call from customer past due on payments.

Set up payment plans and charge offs

Determined reason for delinquency, skip tracing. Worked multiple accounts as well as payments by phone.

Ford Motor Credit Company August 2003 to September 2011

Collections Representative

•Inbound/Outbound calls to customers 90 and under days past due.

• Determined reason for delinquency.

• Process rewrites, extensions and due date changes while working in account services.

•Worked multiple accounts as well as business accounts dealing with trucking companies and dealerships that financed with us. Allot of decision making and determining if customer qualify for certain programs or assistance

Education

Diploma in General Studies in Audio Engineering

Miles College Birmingham - Birmingham, AL ]

High School Diploma

Skills

•Call Center

•CSR

•Customer Care

•Customer Service

•Microsoft Office/Word/Excel

•Microsoft Windows/ Mac OS

•iOS/Android

•Technical Support

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