Customer Service Representative
Resume:
Crystal Hicks
**** **** ******** ******, *******, AR, 71638, US
*******************@*****.***
Bring extensive high-call volume experience working with every consumer spanning five years; while providing outstanding customer service.
Customer needs assessment
Complaint resolution
Quick learner
Customer satisfaction
Developed successful strategies and goals to
penetrate new territories by assessing competitor
offerings and approaches.
Credit card processing
Excellent communication
Computer literate
Multi-Task Management
Conflict and dispute resolution
Customer service
Medical terminology knowledge
Good listening skills
Strategic sales knowledge
Microsoft Office
Administrative support
Customer Service Representative Agent - December, 2018 to Present Conduent - Remote, AR
Answered customer questions about available merchandise, sales, current prices, and upcoming company change.
Implemented marketing strategies that resulted in a 12% increase in the number of customers. Provided customers with advice and assistance, paying special attention to their specific needs or desires.
Answered customer calls promptly to avoid long wait times on hold. Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions. Met and consistently exceeded revenue quotas by promoting products and services during routine calls. Evaluate customer orders and service histories to see if there were any patterns, and then used the information to prevent future problems.
Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Professional Summary
Skills
Work History
Insurance Agent - February, 2018 to December, 2018 TTEC Sherwood - Sherwood, AR
Upsold additional products and services after determining the needs and requirements of the customer. Maintained a consistent, positive attitude toward customers, peers, and other employees even in high- stress situations.
Improved the reputation of my insurance agency by accommodating new and unusual requests and looking for ways to add value.
Built relationships with clients and provided excellent service through active listening and up-selling talents.
Maintained high customer service standards by cultivating relationships with clients. Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs.
Site Security Officer - December, 2015 to February, 2018 Allied Universal® Security Services - Little Rock, AR Used physical or verbal techniques to investigate suspicious activities and resolve concerns. Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report.
Enforced security policies and removed violators and unauthorized individuals from the premises to maintain a safe environment.
Worked on urgent issues both independently and collaboratively to protect people and property. Triaged problems quickly, providing precise and clear information while working under minimal supervision.
Served as a deterrent to criminal activity, vandalism, and misconduct, allowing businesses to operate in a secure environment.
Provided first aid to injured and ill people while also alerting paramedics for further assistance. Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints. Kept a physical presence at the entrances and exits and carefully monitored the CCTV. Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Interacted assertively but non-confrontationally with all levels of personnel and the general public. Patrolled the interiors of buildings and the grounds of the facility to identify and deter threats to assets. Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors.
Updated shift logs and wrote daily reports to keep track of security activities and incidents. Patient Care Technician, ICU - June, 2005 to August, 2015 UAMS Hospital - Little Rock, AR
Adult, adolescent, and geriatric ICU patients received age-appropriate medical care. Coordinated patients' post-discharge treatment plans with physicians, other nurses, and surgeons to ensure continuity of medical care.
Recorded observations and baseline measurements in medical records. Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Maintained, sanitized, and cleaned equipment and instruments to meet the needs of the patients. Reported any unusual or urgent circumstances in patients' condition or environment immediately to Charge Nurse.
Took vital signs from patients and reported them to the staff nurse or physician, noting any differences from previous measurements.
Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
Assisted patients in maintaining healthy skin by checking wounds, assessing integrity, and bathing bedridden individuals.
Gathered biological specimens for requested tests and prepared them for transport to the lab. Organized and replenished unit supplies to keep the team ready for expected demands. Nursing Assistance - Associate of Applied Science - 2003 Allied College for Technical Science - Little Rock, AR Focus on patient safety and assistant
Business Administration - Some college (No degree) UALR - Little Rock, AR
Business
High School - 1998
J.A. Fair K-8 Preparatory Academy formerly High School - Little Rock, AR Education
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