Customer Service Data Entry

Yaena Hernandez

**** ** ***** **, ***** Gardens, FL, 33055

Phone: 786-***-****

Email: *********@*****.***

Objective

A position as a customer service or receptionist

Ability Summary

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Employment History

06/2021- Current

Professional Makeup Artist and Customer Service

Sephora, Miami, FL

Customer service

Greeting customers

Helping guests on sales

Informing customers of sales and specials

Professional Makeup work

10/2019 - 12/2020

Cashier and Salesperson, Cashiers

Forever 21, Miami, FL

Customer service

Greeting customers

Helping guests on sales

Informing customers of sales and specials

Temporary Job for 2 months.

04/2020 - 07/2020

Claims Support Specialist, Data Entry

United Homecare, Miami, FL

Provides plan and claims information, call gather missing information on incomplete claims.

Customer service

Temporary Job

09/2019 - 03/2020

Restaurant Crew Member, Combined Food Preparation and Serving Workers, Including Fast Food

Mc Donald's, Miami Gardens, Hialeah, FL

Maintained a fast speed of service, especially during rush times

Took orders from customers and input their selections into the restaurant's computer systems

Assembled orders on trays or in bags depending on the type of order.

Processed large orders for events

Greeting customers with a smile

Education History

High School Diploma American High School, Hialeah, FL 2018

Additional Information

Available to start work immediately

Computer Skill

Bilingual

Strong work ethics, conflict resolution, teamwork.

Detailed References

References Available on Request

Contact this candidate