Customer Service Supervisor

SHAWN

HERNANDEZ

*** ******* **, *******, **, ***90

856-***-****

*****************@*****.***

Professional Summary

Charismatic, seasoned professional leveraging “real world” experience executing operational excellence from concept to fruition and seeking to excel in an enterprise-driven role. Equipped with a wide breadth of experience across industries and contexts underscored by 15 years in client-facing services, state-mandated project management, budget and contract management, business sales development in settings that include hospitality, financial research, and analysis as well as luxury auto finance has well-honed multidimensional, operational excellence.

Experience

BUSINESS DEVELOPMENT & CUSTOMER SERVICE

w Ability to blend problem-solving and decision making to positively impact the guest experience and resolve guest concerns

w Experience promoting and selling various benefits, offerings, and services w Managed and oversaw onsite service interdepartmental teams and sales floor day-to-day activities. w FUNCTIONED AS PRIMARY CONTACT AND TEAM LIAISON, INTERNALLY AND EXTERNALLY, WITH AN INTUITIVE UNDERSTANDING OF PROFESSIONAL, INTERPERSONAL RELATIONS.

OPERATIONS & ADMINISTRATIVE SUPPORT

w Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone, and scheduling appointments.

w Provided daily support to the sales and advisor teams by addressing customer needs with service options to meet their requirements.

w Coordinated executive travel and worked with outside vendors such as airlines, car service, hotels, and entertainment to successfully execute business travel initiatives. PROJECT MANAGEMENT

w Scheduled subcontractors and created their assignment requirements. w Monitored contracts to ensure suppliers and vendors adhered to the full terms and conditions of contracts before determining the need for changes.

w Worked alongside the logistics management team to develop optimization levels of supply chain efficiency, service levels, and overall cost.

TECHNICAL PROFICIENCIES & CORPORATE TRAINING

w MICROSOFT OFFICE SUITE, ADOBE PRO & CLOUD SOFTWARE, RESEARCH TOOLS & ENGINES w SUCCESSFULLY COMPLETED corporate-led TRAINING PROGRAMS AND SEMINARS TO INCLUDE, BUT NOT LIMITED to, MARKETING. Public Relations, Private Branch Exchange, Business Finance Ethics. w Successfully completed six years of intensive customer service training provided by a luxury auto dealership. Work History

Guest Advocate, Target Corporation, Sewell, NJ

PBX Operator, Renaissance Airport Hotel, Phila., PA Fed Ex Ground, Barrington, NJ

Project Asst. HSR, NJ State Dept. of Community Affairs, Trenton, NJ Service Supervisor, BMW of Main Line, Cynwyd, PA (Internal promotion) Customer Service / Sales Assoc. De Simone BMW, Marlton, NJ 7/2020 – Current

10/2020 – 3/2021 (Covid)

10/2015 – 10/2020

2/2014 – 10/2014

5/2007 – 6/2013

4/2004 – 4/2007