Benjamin Owens

Skilled Leader, Passionate Learner, Dedicated Follower. I have a proven record

of being a highly successful leader. I have a personal goal to learn something new everyday. I have the motivation to stay with an organization to see it succeed!

EXPERIENCE

McCall Service(Rollins), Ocala Florida - Lead Office Manager October 2021 to Present

● Assisting the HR department to lead the Employee Retention Committee, by doing so, I worked directly with Branch, Regional, and Corporate Management to build work relationships and morale and increase productivity and retention.

● Provided coaching and guidance on performance methods and approaches to resolve employee grievances.

● Observed employee activities and provide feedback and positive reinforcement on safety, quality of work, productivity, and morale.

● Educated employees and managers on company policies, programs, and procedures.

● I would oversee the efficient operation of payroll, accounts payable, uniforms and telephone answering functions.

● I quickly developed a reputation and operated as a trusted advisor and dedicated manager to the company and functional leaders, reporting as an expert on people and organizational issues.

● I would help develop project timelines, develop and manage project trackers, and lead cross-branch/department team meetings to ensure deadlines were met.

Regal Termite and Pest Control, Ocala Florida - Pest Control Technician

July 2020 to October 2021

● Time management

● Problem solving.

● Customer Service

● Conflict resolution

● Payment processing

● Following Chemical safety protocols

● Certified with inspections on wood destroying organisms

● Scheduling

● Employee Relations.

2000 SE 40th ST APT B

Ocala FL 34480

803-***-****

adtdeb@r.postjobfree.com

SKILLS

Communication

Performance Management

Highly proficient in

Microsoft Office

Employee Engagement

Employee Relations

Comprehensive oversight

capabilities

Ability to handle high volume

demands.

Empathy

EDUCATION

Midlands Technical

College, Columbia

South Carolina —

Associate of Arts in

Political Science

2008 - 2010

Basic courses to obtain AA

with a focus on Political

Science and History

Dreher High School,

Columbia South

Carolina — High School

Diploma

2004 - 2008

Courses to obtain a high

school diploma. Involved in

foreign languages and Model

UN

LANGUAGES

English

Tazikis Mediterranean Cafe, Columbia South Carolina - Assistant General Manager

September 2016 to March 2020

● Scheduling and supply ordering.

● Organized inventory.

● Met with staff members regularly so I could become familiar with their availability and well being.

● Cost-benefit analysis.

● Employee performance reviews.

● Onboarding.

● Employee Benefits

● Human resource development

● Empathy

Moe's Southwest Grill, Irmo South Carolina - General Manager

2013 to 2016

● Management performance.

● Onboarding.

● Cost-benefit analysis.

● Leader in customer service.

● Organization.

● Employee Relations

● Conflict Resolution

● Problem Solving

Panera Bread Company, Columbia South Carolina - Lead Trainer

2006 to 2013

● Teamwork.

● Employee engagement.

● Customer Service.

● Time management

● Leadership

● Performance management

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