Employee Relations Human Resources

BRITTANY RICCOBON, MBA, SPHR

Middletown, DE 570-***-**** ****************@*****.*** linkedin.com/in/BrittanyRiccobon

HUMAN RESOURCES EXECUTIVE

Executive Human Resources leader with expertise in all facets of recruitment, policy development, training, and performance review. Skilled in collaborating with all members of the organization to achieve business and financial objectives through effective management of employer and employee relations. Instrumentals in streamlining and improving processes, enhancing employee satisfaction, and increasing productivity. Manages strategic planning with extensive analysis of current and future needs.

Highlighted Accomplishments

Worked through new processes and new system implementation (Workday) with a large open requisition list and successfully reduced time to fill to under 90 days, and open positions from 130 to 50 within a few months.

Reviewed all HR services to identify areas of optimization and saved $20,000 by eliminating a non-performing recruitment vendor.

Led implementations and process development of Workday and ADP Workforce now to ensure compliance and increased efficiency among employees and departments.

Professional Experience

WHITE HORSE VILLAGE CONTINUING CARE, Newtown Square, PA 2021-Present

Ü Senior Director of Human Resources

Responsible for developing and driving the human resources strategy aligned to the overall business plan and strategic direction of the healthcare community, while ensuring that workplace culture, practices, policies and operations support and achieve organizational objectives and values. Led ADP Workforce now implementation.

Serves as a strategic business partner on the Senior Leadership Team regarding key organizational and management issues, organizational effectiveness, succession, compensation management and overall talent management.

Provides leadership and guidance to the HR function by developing departmental plans and strategies to support the achievement of overall business needs and objectives.

Ensures that all HR plans, programs, communications, and activities are aligned to the organization’s mission, strategic objectives, and employment brand.

Drives the development and implementation of talent acquisition, retention, onboarding and off-boarding, training and development, associate relations, compensation, benefits, performance management and workforce planning programs, ensuring all procedures comply with legal regulations and best practices.

Maintains in-depth knowledge of legal and compliance requirements related to day-to-day management of team members, reducing legal risk, and ensuring regulatory compliance, conducting internal HR audits as needed.

Monitors and provides counsel on employment/labor related matters to ensure consistent messaging and overall positive relations.

ACTS RETIREMENT LIFE CARE COMMUNITIES, Hockessin, DE 2019-2021

Ü Regional Director of Human Resources

Oversaw human resources responsibilities in nonprofit long-term healthcare communities across multiple states. Strong knowledge of all HR areas, compliance and multiple state employment laws.

Responsible for ensuring the delivery of effective people strategies to all employees in their geographical scope related to employment; team effectiveness; talent management; employee relations; employee engagement; learning and development; compensation planning and benefits.

Provided counsel to site leadership teams related to recruiting, employee relations issues and organizational restructuring in line with Acts values and standards.

Collaborated with site leadership teams, on site HR teams to ensure delivery of training for managers and supervisors, in areas of leadership training, cultural and accountability training, legal and compliance awareness.

Managed worker’s compensation program through coordinated efforts provided by the company’s carrier.

Determined and recommended employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee engagement.

Supervised a team of human resources professionals in the day-to-day operations of the communities.

SAINT FRANCIS HEALTHCARE, Wilmington, DE 2017-2020

Ü Human Resources Business Partner

Reported directly to the VP of Human Resources and supported a non-profit healthcare system providing strategic oversight and management all related HR program including high volume recruiting, hiring, onboarding, benefit enrollment, employee relations and other HR initiatives.

Provided insight and recommendations on best practices, policies and procedures and organizational issues to maximize productivity and revenue and meet business goals and objectives.

Consulted, coached, and mentored managers and directors on employee relations issues and on mitigating risk.

Leveraged strong knowledge of HR legal requirements to respond and resolve employee relations issues including employee complaints, performance issues, and separations.

Led multiple special projects, process improvement initiatives, and strategic planning aligned with the organization’s financial objectives.

Led Workday implementation for recruiting, developed procedures and trained employees and directors on usage.

Coordinated entire onboarding process and new hire orientation to ensure compliance with state, TJC and accreditation surveys.

DOUBLETREE by HILTON, Wilmington, DE 2015-2017

Ü Human Resources Manager

Planned, directed, coordinated, and administered all day-to-day HR functions including compliance, compensation, benefits, recruiting, on-boarding, employee relations and performance evaluations. Engaged effectively with all levels across the organization as a strong, collaborative HRBP.

Provided human resources support to managers and employees through consulting, coaching, mentoring and training, and helped execute organizational strategy related to change management, employee experience, and talent management.

STATE FARM INSURANCE COMPANY, Concordville, PA 2009-2015

Ü Complex Casualty Claim Representative 2009-2015

Worked under minimal supervision, managed a variety of simultaneous complex third party claims, and negotiated a fair settlement.

Established beneficial and long-term relationships with defense counsel. Effectively communicated with witnesses, medical providers and attorneys involved in complex claims including those including serious injuries or complex legal issues.

Education & Professional Development

HR Certification Institute

Professional in Human Resources (PHR), 2017

Senior Professional in Human Resources (SPHR), 2021

Master of Business Administration (MBA), Southern New Hampshire University, Manchester, NH, 2017

Concentration in Human Resources, A.C.B.S.P. Accredited

Bachelor of Science, Business Administration and Marketing, King’s College, Wilkes-Barre, PA, 2007

McGowan School of Business, A.A.C.S.B. Accredited

Technical Skills

Microsoft Office, PeopleSoft, SharePoint, Workday, Lawson, Kronos, ADP, BambooHR, Predictive Index

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