Data Entry Service Representative

Danielle K Martin

Tustin, CA 714-***-**** *********@*****.***

Objective: Bilingual English/Spanish Business Management graduate who attends to details and takes direction

respectfully. Capable of achieving results in a variety of work tasks and projects. Contributes with an attitude

that “no job is too small.” Continuous desire to learn, improve, and strengthen skills.

SKILLS

● Data Entry

● Administrative Assistant

● All Web Analytics

● Knowledgeable of

Microsoft

● Phone Etiquette

● Flexible Shift Leader

● Great Customer

Service

● Telemarketing

● Cashier Experience

EDUCATION

Platt College- Anaheim, CA April 2022

Associate of Arts in Business Management

Relevant Coursework: Business Communications, Business Operations, Human Resource Management

PROFESSIONAL EXPERIENCE

99 cent store - Tustin, CA December 2021-Present

Stocker

● Efficiently organize shelves in a timely fashion matter

● Provide adequate answers to questions customer may have

● Effectively engage in small talk to get customers to feel welcome

● Continuously assist fellow associates as needed throughout the store

Target - Fullerton, CA July 2018 – April 2019

Guest Service Representative

● Greeted and welcomed all guests with a smile and professional conversation

● Answered guest questions about return and exchanges

● Managed guest arrivals, including processing payments, noting requests for information

● Oversaw customer service issues and handled complaints or reported to management

Marshalls - Placentia, CA November 2017 – February 2018

Merchandise Associate

● Provided prompt and courteous customer service, sales and cashiering

● Successfully managed customer complaints through effective communication

● Maintained sales floor merchandising and presentation, stock room cleaning and adequate inventory

levels

● Operated Point of service (POS) cash register; processed all purchase and return transactions

● Marked down merchandise according to company procedure

IHSS County of Orange - Santa Ana, CA December 2016 - June 2017

Office Assistant

● Created and managed files and paperwork; taught new hires

● Performed accurate and timely data entry and coding

● Distributed mail to correct personnel/department

● Assisted managers with paperwork: filing, sorting and distributing

● Answered and initiated phone calls and relayed messages in a timely and accurate fashion

● Received visitors and directed them to appropriate locations

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