Customer Service Data Entry
Resume:
Julee White
Mountain Home, TX **058-5057
*****@***.***
Profile
Senior Director consistently demonstrates leadership success in collaborative environments to achieve business demands and organizational goals. Possess excellent interpersonal and communication skills.
Experience
White Chapel Bed and Breakfast, Mountain Home, Texas – 2017-Present
Owner
Oversee five star guest experience.
Provide excellent customer service and communication with all guests.
Maintain property.
Prepare homemade breakfast food.
Help with housekeeping.
Maintain all financials.
Kerrville Church of Christ, Kerrville, Texas – 2019-Present
Finance Secretary
Oversee all financial responsibilities of the church including receiving money, depositing money, and maintaining financial records.
Ensure all financial responsibilities are handled in timely manner and within budget.
Responsible for church payroll.
Maintain confidentially of all financial information.
Kerrville Area Chamber of Commerce, Kerrville, Texas - 2016-2017
Director, Communication and Events
Oversaw all major fundraising events for the Chamber – golf tournament, shooting tournament, business expo, banquet, economic summit.
Designed weekly informational email going to 2800+.
Created individual eblasts as requested by Chamber members.
Contributed to monthly Chamber magazine by writing and gathering information.
Built relationships with Chamber members.
Provided excellent customer service to the community and visitors that contact the Chamber.
SmarterSelect, Dallas, Texas - 2014-2016
Manager, Customer Service
Managed telecommuting team to ensure timely responses to customer questions and issue resolution.
Provided web conferences for product overviews and customer training.
James Avery Craftsman, Inc., Kerrville, Texas – 2014
Seasonal Sales Associate – Retail Sales, Kerrville location
Assist customers with their selection and purchase of merchandise.
Demonstrate outstanding customer service skills.
Provide knowledgeable service to guests on product information.
Assist in overall store presentation.
James Avery Craftsman, Inc., Kerrville, Texas – 2013
Seasonal Customer Service Associate – Direct Sales
Assist customers over the phone with their selection and purchase of merchandise.
Demonstrate outstanding customer service and telephone skills.
Provide knowledgeable service to guests on product information.
At Home, Dallas, Texas - 2013-2014
Consultant, Customer Care Project
Analyzed existing methodologies to develop recommendations for streamlining business practices to align with the overall brand transformation and improve the customer care efforts of the organization.
Updated FAQs and created template responses for common issues to improve customer satisfaction.
Developed resource planning for customer care organization and work flow processes to ensure issue resolution.
Julee White Page 2
Brinker International, Dallas, Texas - 1995-2013
Corporate Communications – Guest Relations
Designed, developed and managed team to operationally support seven unique restaurant brands, with domestic and international locations.
Created and implemented business processes and workflows with internal departments to ensure timeliness, operational consistency and accuracy of issues resulting in first contact resolution.
Led design and deployment of CRM database project (Astute Solutions e-PC software) increased accuracy and detailed reporting of critical data for operations, human resources and risk management teams.
Created and implemented formal quality assurance guidelines for all guest communications – continuously improving guest satisfaction.
Integrated marketing initiatives, social media and guest feedback to provide analysis and insights to proactively plan for future initiatives.
Transitioned department from cost center status to profit center, gaining $1.4M+ revenue per year.
Hired, trained and managed 19-25 employees to consistently achieve and exceed higher than corporate average internal survey results.
Established cooperative partnership between leading restaurant corporations, identifying fraudulent claims and creating industry-wide organization.
Additional Experience
Blue Cross Blue Shield of Texas Dallas, TX
Trainer
Texas Instruments Dallas, TX
Trainer
Electronic Data Systems Dallas, TX
Trainer
Education
Texas A&M University College Station, TX
Master Degree, Education and Instruction
Texas Tech University Lubbock, TX
Bachelor of Science, Secondary Education
Awards
Prestigious Brinker Star Award - “Legendary Service and Support”
Above the Line Awards - “Outstanding Performance on Special Projects”
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