OBJECTIVE:

I am a multi-skilled Customer Service Professional with an

Educational Background in Development Communication, Major in Broadcasting. I have more than 10 years of total work experience in Food & Beverage - Hospitality and Small-Scale Business Operations industry. Seeking for any available position that will fit my background and qualifications in the field of Hospitality Head Supervisor - Food and Beverage Dept.

Government Organization for Sports and Youth Alumni Club Adliya, Manama, Bahrain

October 2019 - 2021

• Assist in the hiring and training of new employees as well as the continuous training of existing staff.

• Oversee both front and back of house operations, including wait staff and bar staff.

• Maintain high-quality food and safety standards.

• Oversee all staffs and supervisor compliance with all health cod e and sanitation requirements

• Provide exceptional customer service and lead employees to do t he same.

• Respond to customer complaints quickly and resolve them effectiv ely.

• Develop strategies for improving our customers’ dining experien ce..

• Maintain inventory of all needed supplies.

• Identify methods our restaurant can use to manage waste, decrea se costs and improve profits.

• Manage work schedules.

Area Supervisor - Food and Beverage Dept.

Government Organization for Sports and Youth Alumni Club Adliya, Manama, Bahrain

December 2017 - October 2019

• Conducted regular inspections of the restaurant to determine whether proper standards of

hygiene and sanitation are maintained.

• Oversee food preparation, presentation, and storage to ensure compliance with food health

and safety regulations.

• Monitored inventory and ensuring that all food supplies and other restaurant essentials are

adequately stocked.

• Assisted the head supervisor in monitoring the restaurant’s cas h flow and settling outstanding bills.

• Resolved customer complaints in a professional manner. PROFESSIONAL EXPERIENCE:

Skills

Sales & Customer Service Skills

Food Handling and Safety

Basic Bartending Skills

Computer Literate: MS Office

Inventory Management

Excellent Communication Skills

People Management Skills

Organization Skills

Multitasking Ability

High Level of Loyalty & Intergrity

Detail - oriented

(Oral and written)

Contact Me

Address:

Lomon, Kapangan, Benguet

Philippines, 2613

Mobile:

+639*********

Email:

adtdc9@r.postjobfree.com

Roxanie C. Molitas

Customer Service:

Food & Beverarage - Hospitality

Bartender (Non-pro) - Food and Beverage Dept.

Government Organization for Sports and Youth Alumni Club Adliya, Manama, Bahrain

November 2015 - November 2017

• Welcomed customers, reading and listening to people to determine beverage preferences, make recommendations, and taking drink orders.

• Planned drink menus and informing customers about new beverages and specials

.• Selected and mixed ingredients, garnishing glasses, and serving beverages to customers.

• Handled inventory and ordering supplies to ensure bar and table s are well-stocked.

• Adhered to all food safety and quality regulations. Service Staff / Bartender / Cashier - Food and Beverage Dept. Government Organization for Sports and Youth Alumni Club Adliya, Manama, Bahrain

November 2013 - November 2015

• Provided excellent customer service to each guest at all times.

• Handled the bar area and prepare specialty drinks and liquors.

• Processed payments using the POS (Cash Register) System.

• Served ordered dishes and beverage as soon as it is prepared.

• Responded to customer questions, concerns, and complaints from customers.

• Escalated any problems or complaints to the relevant supervisor . Business Owner - Operator

Small Scale Vegetable Store

Benguet, Philippines

2007 - 2013

• Maintained product supply and monitored stock levels.

• Calculated product costs and generated correct selling prices t o ensure income.

• Manage overall online business operations.

• Managed sales by developing a plan that covers sales, revenue, and expense controls.

• Tracking sales and negotiated with suppliers.

Hotel Receptionist

Baguio Summer Palace Hotel

Marcos Highway, Baguio City, Philippines

2005 - 2007

• Checked guests in and out.

• Received and managed reservations made online and telephonicall y.

• Verified guests' payment methods during check-in.

• Assigned rooms to guests and informing them of any specials offe red by the hotel.

• Organized transport services for guests at their request.

• Provided guests with information about the hote

EDUCATION

Bachelor of Science in Development Communication, Major in Broadcasting Benguet State University

La Trinidad, Benguet, Philippines

2002 - 2004

St. Theresita’s High School

Benguet, Philippines

1998 - 2002

Lomon Elementary School

Lomon, Kapangan, Benguet, Philippines

1992 - 1998

.

Government Organiz

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