Customer Service Bartender
Resume:
OBJECTIVE:
I am a multi-skilled Customer Service Professional with an
Educational Background in Development Communication, Major in Broadcasting. I have more than 10 years of total work experience in Food & Beverage - Hospitality and Small-Scale Business Operations industry. Seeking for any available position that will fit my background and qualifications in the field of Hospitality Head Supervisor - Food and Beverage Dept.
Government Organization for Sports and Youth Alumni Club Adliya, Manama, Bahrain
October 2019 - 2021
• Assist in the hiring and training of new employees as well as the continuous training of existing staff.
• Oversee both front and back of house operations, including wait staff and bar staff.
• Maintain high-quality food and safety standards.
• Oversee all staffs and supervisor compliance with all health cod e and sanitation requirements
• Provide exceptional customer service and lead employees to do t he same.
• Respond to customer complaints quickly and resolve them effectiv ely.
• Develop strategies for improving our customers’ dining experien ce..
• Maintain inventory of all needed supplies.
• Identify methods our restaurant can use to manage waste, decrea se costs and improve profits.
• Manage work schedules.
Area Supervisor - Food and Beverage Dept.
Government Organization for Sports and Youth Alumni Club Adliya, Manama, Bahrain
December 2017 - October 2019
• Conducted regular inspections of the restaurant to determine whether proper standards of
hygiene and sanitation are maintained.
• Oversee food preparation, presentation, and storage to ensure compliance with food health
and safety regulations.
• Monitored inventory and ensuring that all food supplies and other restaurant essentials are
adequately stocked.
• Assisted the head supervisor in monitoring the restaurant’s cas h flow and settling outstanding bills.
• Resolved customer complaints in a professional manner. PROFESSIONAL EXPERIENCE:
Skills
Sales & Customer Service Skills
Food Handling and Safety
Basic Bartending Skills
Computer Literate: MS Office
Inventory Management
Excellent Communication Skills
People Management Skills
Organization Skills
Multitasking Ability
High Level of Loyalty & Intergrity
Detail - oriented
(Oral and written)
Contact Me
Address:
Lomon, Kapangan, Benguet
Philippines, 2613
Mobile:
Email:
********@*****.***
Roxanie C. Molitas
Customer Service:
Food & Beverarage - Hospitality
Bartender (Non-pro) - Food and Beverage Dept.
Government Organization for Sports and Youth Alumni Club Adliya, Manama, Bahrain
November 2015 - November 2017
• Welcomed customers, reading and listening to people to determine beverage preferences, make recommendations, and taking drink orders.
• Planned drink menus and informing customers about new beverages and specials
.• Selected and mixed ingredients, garnishing glasses, and serving beverages to customers.
• Handled inventory and ordering supplies to ensure bar and table s are well-stocked.
• Adhered to all food safety and quality regulations. Service Staff / Bartender / Cashier - Food and Beverage Dept. Government Organization for Sports and Youth Alumni Club Adliya, Manama, Bahrain
November 2013 - November 2015
• Provided excellent customer service to each guest at all times.
• Handled the bar area and prepare specialty drinks and liquors.
• Processed payments using the POS (Cash Register) System.
• Served ordered dishes and beverage as soon as it is prepared.
• Responded to customer questions, concerns, and complaints from customers.
• Escalated any problems or complaints to the relevant supervisor . Business Owner - Operator
Small Scale Vegetable Store
Benguet, Philippines
2007 - 2013
• Maintained product supply and monitored stock levels.
• Calculated product costs and generated correct selling prices t o ensure income.
• Manage overall online business operations.
• Managed sales by developing a plan that covers sales, revenue, and expense controls.
• Tracking sales and negotiated with suppliers.
Hotel Receptionist
Baguio Summer Palace Hotel
Marcos Highway, Baguio City, Philippines
2005 - 2007
• Checked guests in and out.
• Received and managed reservations made online and telephonicall y.
• Verified guests' payment methods during check-in.
• Assigned rooms to guests and informing them of any specials offe red by the hotel.
• Organized transport services for guests at their request.
• Provided guests with information about the hote
EDUCATION
Bachelor of Science in Development Communication, Major in Broadcasting Benguet State University
La Trinidad, Benguet, Philippines
2002 - 2004
St. Theresita’s High School
Benguet, Philippines
1998 - 2002
Lomon Elementary School
Lomon, Kapangan, Benguet, Philippines
1992 - 1998
.
Government Organiz
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