Front Desk Medical Assistant

Candace Bohannon-Rivera

**** ***** *****, **. ***** Fl 34769

Ph: 407-***-**** Email: **********@*****.***

Objective: Seeking a receptionist position where my clerical and customer care skills along with front desk operations management expertise will fully be utilized.

Education: Everest University Orlando- Medical Assistant 2009

9200 South Park Center Loop, Orlando FL

Saint Cloud High School- Diploma 2003

2000Bulldog Lane, Saint Cloud, FL 34769

Special Skills:

Strong interpersonal and communication skills

Can do attitude and ability to think outside the box

High attention to detail

Able to stand for extended period of times

Insurance/authorization verification

Excellent telephone etiquette

In depth knowledge of administrative and clerical protocols

Knowledge of customer service practices

Proficient in Athena, EyeMd, Nextech and EdgeMed software and Phreesia

Professional Experience:

AdventHealth Family & Internal Medicine at Celebration- November 09, 2020- Present

410 Celebration Place, Suite 103- Kissimmee, FL 34747 407-***-****)

Receptionist

Scheduling appointments

Answering multi lines

Scanning

Billing daily charges

Any jobs asked to do by fellow coworkers and CMOM

AdventHealth Family Medicine at Kissimmee- February 02, 2019- November 06, 2020

720 Oak Commons Blvd.- Kissimmee, FL 34741 407-***-****)

Front Desk Receptionist

Checking patients in and out

Scheduling appointments

Answer multi lines

Referrals

Medical record request

Printing patient forms for next day appointments

Any jobs asked to do by fellow coworkers and CMOM

Paper chart scanning

Center for Family Practice & Sports Medicine- April 16, 2018- February 01, 2019

720 Oak Commons Blvd.- Kissimmee, FL 34741 407-***-****)

Telephone Receptionist/Scheduler

Answer multiple lines

Taking messages for doctors and medical assistants

Schedule appointments for established and new patients

Receive and sort through incoming fax

Pull charts for doctors with fax request

Fax medical records

Daily dictations

Filing incoming medical records into patient charts

Filing charts

Orlando Eye Institute- July 2016-May 01, 2017

4750 The Grove Drive, Suite 230- Windermere, FL 34786 407-***-****)

Front Desk Receptionist

Open office turn on computers, lights and set lobby area up with refreshments

Check patients in, correct anything in patient account that needs to be updated

Collect any copayment or balance patient has on account

Answer phones, make appointments and collect patient demographics

Settle money collected at the end of the day

Scan/fax and print any documents, also request medical records and referrals

Verify patient insurances

Send daily messages to doctors on any patient no shows and cancellations

Medical Eye Associates- April 2010-July 2016

921 North Main Street- Kissimmee, FL 34744 407-***-****)

Front Desk Receptionist/Supervisor

Open and close building

Insurance verification and authorization request

Checking patients in and out along with making future appointments

Answering telephones and routing calls

Balancing money at the end of the day

Collecting toward patient copays/balances and coinsurances

Maintaining a weekly employee schedule

Scheduling and keeping open communication for 4 different correction facilities

Posting daily charges into patient accounts

Cardiovascular Associates, Inc- March 2012-August 2012

601 Oak Commons Blvd., Kissimmee, FL 34744 407-***-****)

Hospital/Procedure Scheduler to Dr. Nashad Shaik

Maintaining a daily/weekly/monthly calendar and schedule for doctor

Scheduling surgical procedures for doctor in hospital and office

Keeping open communication through email with reps and hospital

Authorization request

Keeping open communication with patients in regards to surgical procedures

Faxing patient paperwork along with approval for surgery to hospitals

Scheduling nuclear stress test in hospitals for patients

Pain Management- December 2009- April 2010

825 E. Oak Street- Kissimmee, FL 34744 321-***-****)

Medical Assistant/Front Desk/Medical Records

Triage Patients

Assist doctor and coworker in spinal injections and therapy

Urine and drug testing

Receiving and sending medical records

Checking patients in and out

Answering telephones

Nerve conduction/ massage therapy

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