Customer Service Resolution Specialist
Resume:
Emmanuel P. Bayonne
**** ******** *****, *******, ** 30012
********.*********@*****.***
Professional Summary: Diverse and dedicated Financial Business Specialist that has 20 years’ of experience in business revenue and 12 years’ experience in Business Management. As a professional business operation specialist, recognized for strong follow-through and effectively using analytical, communication, and interpersonal skills that allow optimum work in an individual or team-oriented setting. I am dedicated in representing employers with a focused professional image through client contact. Therefore, as an efficient resolution specialist, I am able to identify client needs quickly and establish a customer-focused approach while maintaining business rules and regulations. In addition, the diversified skills set include training employees, assisting in the design and implementations of reporting procedures, and improve customer satisfaction ratings that reduce labor cost and improve internal and external operations.
CORE COMPETENCIES
●Client Relationship Management
●Team Building, Mentoring & Leadership
●Problem solving and process improvement
●Presentation development & delivery
●Project & Performance Management
KEY BUSINESS SKILLS
●Ability to innovate and shape organizational process.
●Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
●Focuses sales efforts by studying existing and potential volume of clients.
●Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
●Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
●Recommends changes in products, service, and policy by evaluating results and competitive developments.
●Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
●Provides historical records by maintaining records on area and customer sales.
Career Accomplishments
●Over 18 years of staff leadership, sales, customer service, operations management, employee training and relationship building experience.
●Proficient in Microsoft Office Suite software applications.
●Well-organized multi-tasker with strong detail orientation.
●Self-driven, effective team player with strengths in communication and developing interpersonal relationships.
●Possess excellent planning, organization, time management and decision-making skills.
●Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence.
●Fluent in English, and Creole languages.
●Numerous instances of winning recognition for superior professional performance.
Career Track
AT&T CORPORATION ATLANTA GA 2021 TO PRESENT
Show up to service and new installation appointments to integrate customers into AT&T Wireless products. ( INTEGRATED SOLUTIONS MGR).
The ability to generate leads, manage sales funnels and upsell products & services
A baseline knowledge and comfort with the latest tech
Cold-calling and/or dispatching skills and the ability to transition warm leads to sales
Self-sufficiency and the ability to solve a variety of tasks
Excellent time management and communication skills
Problem-solving skills & the ability to troubleshoot and pivot between tasks
Experience with mobility is a plus
HERTZ COPRPORATION, Atlanta GA 2020 to 2021
Set up direct billing with all major insurance companies.
Process all accident claims.
Process all billings for hertz & insurance companies.
Resolve Customer service issues and complaints.
Make certain all cars are properly maintenance.
Responsible for sales and marketing
B2B setting up new accounts for revenue growth.
Cox Automotive, Driver, Atlanta, Ga 2018-2019
●Set up fleet of cars for auction.
●Customer service
●Make sure cars are safe and ready for auction.
●Work closely with MGNT to ensure success on sale day.
●Ensure cars are having regular maintenance, and detailed (clean)
Direct Sales Executive, Comcast Cablevision, Atlanta, GA 2008 – 2018
●Knowledgeably oversee sales, marketing, Accounts Receivable and Accounts Payable.
●Continually update customers regarding products and product improvements, as well as monthly promotions.
●Skillfully install, diagnose and repair cable and internet service for residential and commercial clients.
●Reliably achieve & surpass aggressive sales goals and ensure timely processing of all documentation & reports.
●Serve as liaison between customers and Sales Manager and maintain knowledge of all current products and services.
●Regularly attend sales, networking and professional development seminars.
●Diligently follow-up after sales and service appointments to ensure customer satisfaction.
●Expert in MDU / SFU properties &building relationships with property management/owners.
Branch Manager, Enterprise Rent-A-Car, Atlanta, GA 2005 – 2008
●Regularly exceeded sales targets by over 50% and established mutually beneficial relations with body shops and insurance companies to boost revenue stream by up to 40%.
●Knowledgeably developed and instituted marketing, sales and service programs.
●Critical participant in training and instruction of new staff members and skillfully managed rental car fleet.
Awards and Achievements
Numerous Top Sales Awards from Comcast
Top 10 in Regional Sales with Comcast
#1 of 213 staff members in Regional Strongest Link sales contest in 2006
Regularly in top 5% of Regional Matrix, with 85% Service Quality Index
Area Top Seller, 2005-2007
#1 in 2005 Rookie Challenge for surpassing sales goals and revenue metrics by 50%
#1 of 30 staff members to combine cross-selling and relationship retention in 2005
Education
Kent State University, Kent, OH
Georgia Piedmont Technical College
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