Patient Care Director- OB, Maternal-Child, NICU, Interim Med-Surg
Resume:
JANE ABRAHAM
QUEENS VILLAGE, NY *****
****.*********@*****.***
WWW.LINKEDIN.COM/IN/JANE-ABRAHAM-630920A3/
OBJECTIVE
To obtain an appropriate leadership role where I can apply my extensive knowledge, strong leadership, communication, and patient relations within an institution that will foster advancement and professional growth.
The NJ Nursing License endorsement process is in progress.
PROFESSIONAL SUMMARY
Patient Care Director who is exceptional at guiding, organizing, and supervising nursing and interdisciplinary teams.
•Possesses excellent administrative and teamwork capabilities, which have been demonstrated through the employee engagement survey
•Outstanding interpersonal and communication skills, which are demonstrated in my Clinical Level 1V status
•Demonstrate exceptional leadership qualities in creating a healthy working environment
•Work well under high-stress situations with a proven ability to provide high-quality care across Labor and Delivery, Postpartum, and NICU.
•Proficient in applications: EPIC, Allscripts, In vision, CPN, and Microsoft Office applications
CERTIFICATION
•Instructor in Neonatal Resuscitation Program, 2010 - present
•National Neonatal Intensive Care, 2006 – present
•Registered Nurse License - New York State, 2002 – present
EDUCATION
•DNP – Chamberlain University (March 2022 - Present)
•MSN, Leadership & Management - Western Governors University (2018)
•MBA, Health Care Administration - University of Phoenix, Arizona (2015)
•BSN - University of Phoenix, Arizona (2012)
EXPERIENCE
PATIENT CARE DIRECTOR, PEDIATRICS, PEDIATRIC INTERMEDIATE UNIT, AND THE INTERIM PCD FOR THE MEDICAL-SURGICAL AMENITIES UNIT IN
NEW YORK PRESBYTERIAN QUEENS HOSPITAL
10/2021 – Present
•Managing three units – Level III NICU (20 Beds), Pediatrics (20 Beds), and the Pediatric Intermediate Unit (5 Beds) – consisting of 72 staff members.
•Completed Joint Commission Inspections without any citations in NICU, Pediatrics/PIMU.
•Interim Patient Care Director for the Medical-Surgical Amenities unit.
•Execute many changes with the team's support– organizing the unit, creating a system base, daily huddles, supporting & educating the staff.
•Create an atmosphere of teamwork and improve patient care safety and quality by engaging the employees with their valuable input.
•Actively plays a significant role in Baby Friendly Committee and National Birth Equity Program.
•Provided support to the day and night team and demonstrated a leadership presence.
•Organized the unit and streamlined processes in a short span of arrival.
•Provide mentorship and guidance to new clinical nurse managers.
•Achieved the goals in NICU, Pediatrics, and PIMU to improve patient rounding, satisfaction, and employee education in the NICU.
NURSE MANAGER/INTERIM DIRECTOR, NEW LIFE CENTER, LIJ FOREST HILLS
01/2016 – 10/2021
•Manage Labor and Delivery, Maternal Child, and Special Care Nursery units comprising 3 Triage rooms, 7 Delivery Rooms, 2 ORs, 2 PACU beds, 23 Maternity Beds, and 10 Level II NICU Beds.
•Supervise 115 employees across several disciplines, including Registered Nurses, Nursing Assistants, and Support Staff, daily.
•Co-manage Director-Level responsibilities in the absence of the Director.
•Review Newborn screening reports with D.O.H, prepare OB Hemorrhage report for New York State Quality Perinatal Collaborative Project, and collect and report data for Neonatal and Perinatal quality measures for KQMI and Neonatal Service Line.
•Develop and implement strategic tracer methodology on systems improvements to ensure compliance with all regulatory and professional standards of care, including Magnet and Joint Commission preparations.
•Responsible for hiring & training prospective staff regarding daily responsibilities; overseeing inventory of unit supplies; provide staff with representation, mediation, and mentoring for betterment of patient safety and satisfaction.
•Prepare annual staff evaluation for performance appraisals, as well as implement disciplinary action as needed.
•Develop patient care educational programs and update policies and guidelines.
•Assist in budget preparation for headcount & patient care equipment and provide budget recommendations to increase profitability.
•Build daily staffing schedule and weekly payroll reports.
•24/7 Accountability for Maternal Child, Special Care, and Labor & Delivery Unit.
•Functions as Mentor and Preceptor for new employees, including leadership.
ASST. NURSE MANAGER, NEW LIFE CENTER, LIJ FOREST HILLS
05/2015 – 12/2015
•Implemented daily procedural changes to improve staff performance, build teamwork efficiency, and proper communication between Maternity, Nursery, SCN and L&D units.
•Transformed the SCN/Nursery to a highly functional unit by organizing the department resources and leading weekly training sessions for staff.
REGISTERED NURSE, NICU, COHEN CHILDREN’S MEDICAL CENTER
04/2011 – 04/2015
REGISTERED NURSE, NICU, NORTH SHORE UNIVERSITY HOSPITAL
06/2002 – 03/2011
PROFESSIONAL ACHIEVEMENTS
•Recognition for Patient Care, Culture of C.A.R.E Star, Northwell Health, November 2020
•2020 President’s Award for Teamwork, Regional Finalist
•Scored consistently above 90% in Press Ganey for Manager Rounding, 2018 – October 2021
•Co-Leader for Collaborative Care Council, 2018 – October 2021
Raised BCMA score from 64% to 95%
Increased patient satisfaction
•Consistently in Tier 1 in employee engagement survey, 2017 - October 2021
•Played an Integral Role in winning Baby-Friendly Hospital Status for Forest Hills Hospital, 2017 - October 2021
•Nurse Leader of the Year Award – Long Island Jewish Forest Hills, 2018
•Nominee for “The Most Transformational Leader in CCMC” of Florence Nightingale Award, 2014
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