Rheta A Dudding

**** ** ******* **. ******** City, OK 73107

480-***-****

adtdaq@r.postjobfree.com

SUMMARY

** ***** ** ********** **** customer service, verbal and writing communication skills and advanced Microsoft Office Suite user. Known for dependability, hard work and positive attitude to adapt to change. Seek to acquire a stable position in a dynamic environment

HIGLIGHTS

Expertise: Computer Software, Research, Filing Database And

Records Management, Data Entry 45WPM and 10key by touch,

Excellent Customer Service Skill, Telephone and front Desk

Reception, Microsoft Office Software, Excellent Work Ethic.

Understanding of Technical Software Terminology and Operations,

Ability to troubleshoot software and hardware issues. Engage in

Interactive Dialogue with Customers through Active Listening.

Dream Makers Database for verifying CPL’s in the US.

DataTree Database for retrieving court documents/recordings for each state

Exporting statistics for my team into excel in a simplified format, showing Final Signoffs, Loans Pulled, and production efficiency.

EXPERIENCE

ROCKET MORTGAGE

Phoenix, AZ

Executive Title Coordinator/Title Reviewer 03/2020-09/2022

Review lender requirements for a clear title on refinance and purchase loans, with Schwab, State Farm, and 3rd party bankers. Responsible for establishing contact with closing agents to confirm sign date. Obtain Statement of Information necessary to clear final title policy. Confirm all contact information and for those required to attend closing, Verify details of the property for survey requirements per state, as well as cost and payee information. Utilize settlement statements/closing disclosures to ensure tax proration and escrow accuracy. Ensure title company fees and costs follow TRID guidelines to issue closing disclosures. Obtain and verify wire instructions for funding the closing transaction. Perform research to clear vesting and deed issues. Provide consistent communication and support with partners, via multiple platforms, regarding the title transaction. Have experience with dealing with MFH loans as well and the requirements needed to clear the title requirements for Rocket Mortgage.

JPMORGAN CHASE

Tempe, AZ

Fraud Recovery Specialist II 03/2017 – 03/2020

Responsibilities: Dealt with closed business lines of credit. Conduct research and investigate the card holder’s financial history patterns with merchant, merchant types, and spending amounts. Interviewing of merchants and card holders to determine transactions valid or fraud. Prioritized customer issues and needs to provide appropriate solutions. Document all verbal communications on customer’s accounts. Logically approach problems with sound judgement and make appropriate decision on behalf of customers quickly and effectively. Critical thinking required to exercise independent judgment.

ZWICKER AND ASSOCIATES

Tempe AZ

Civil Litigation Assistant 06/2015 – 06/2016

Responsibilities: Getting judgments certified by court, then having the judgments recorded with the county recorder’s office, drafting/preparing court documents for attorney signature, e-filing, processing Answers for response, making sure court filings have been ruled on before deadlines occur, managing defendant’s files for compliance with cooperated and client guidelines, processing incoming mail, scanning all incoming mail to presser to defendant’s folders.

DIRECT ALLIANCE CORPORATION

Tempe AZ

Customer Service 08/1997 – 08/2009

Responsibilities: Served as first point of contact for customer inbound calls providing prompt and knowledgeable assistance regarding Toshiba’s various computer products. Performed efficiency with product issues, orders, returns, billing, refunds billing verification to reduce fraud. Assisted and trained staff regarding product knowledge support that included software, hardware accessories, processing replacements, cross shipments, new builds, international orders and securing billing practices

Microsoft Advanced Proficiency

Excel Spreadsheets Proficiency

Attention to Detail

Self-Directed

Time Management Resourceful

Strong Problem Solver