Customer Service Event Coordinator
Resume:
Manuel Aldaz
SERVICE MANAGER
Profile
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Employment History
Service Manager, Forking Good Hospitality, Amarillo SEPTEMBER 2021
● Managed and overseen the entire restaurant operation.
● Created and maintained a positive working environment.
● Strong communication skills to resolve complaints and maintain repeat business.
● Improved team performance in accordance with established standards and procedures.
● Developed a training program for our team across the board to increase our value as a company. Key point was not just selling food and drinks but creating an experience that transported our guests to a different environment, adding value to it by connecting dots with the guests and so being able to effectively up-sell items to drive revenues.
● Effectively handled difficult situations with conflict resolution, acting as a Floor Manager to drive retention, and avoid customer loss.
● As well as being business-focused decision-makers, I have played a supportive role for our staff members. Involving training and advising staff and building their confidence and skills.
● By being gifted with being born and raised in a different country, I was able to recruit people from different cultures, and so as making them feel like home.
● Inventory control.
● Full interpretation and understanding of Profit and Loss Statement.
● Cash Management.
● Event coordinator.
● Reached 100% of sales growth in first four quarters of the job, through selling specials, and events.
● Increased sales by 15% by constant training to our staff to up sale, social media blitzes, events, and catering.
● Stayed active in community through social events, chamber events, and volunteering with non-profits in the area. This helped grow our customer loyalty, sales, and demographics.
Details
9200 Townsquare Blvd #3212
Amarillo, TX 79119
*****.*****@*******.***
NATIONALITY
Mexican
DATE / PLACE OF BIRTH
July 20 1995
Mexico
Skills
Ability to Multitask
Adaptability
Fast Learner
Computer Skills
Microsoft Office
Ability to Work in a Team
Highly organized and efficient
Data Analysis
Conflict Resolution
Languages
Spanish
English
`
Hobbies
- Skiing - Reading - Running -
Traveling - Cycling – Swimming -
Hiking
General Manager, Panhandle Restaurant Group, Amarillo NOVEMBER 2020 — SEPTEMBER 2021
● Orchestrated positive customer experiences by overseeing every area of operations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
● Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations. Set clear expectations and created positive working environment for employees.
● Verified accurate records and sufficient supplies by conducting inventories of food, beverages, glassware and other materials. Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
● Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Carefully interviewed, selected, trained and supervised staff. Front of the House Manager, Panhandle Restaurant Group, Amarillo J ULY 2020 — NOVEMBER 2020
● Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
● Answered questions about store policies and addressed customer concerns.
● Restocked and organized merchandise in front lanes. Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
● Greeted over 300 customers per day.
● Mentored new team members on POS system operation, customer service strategies and sales goals.
● Worked closely with front of the house staff to solve problems and handle customer concerns.
General Manager, La Cabaña Smokehouse, Chihuahua, Mexico SEPTEMBER 2017 — APRIL 2020
Community Manager, Saso Creatives, Chihuahua Mexico OCTOBER 201 8 — APRIL 2020
● Branding and Identity Design.
● We designed high-performing websites for brands that were looking to grow. Strategy, design and development.
● Event planning.
● Cost effective packaging.
● Managed over 50 local brands as their community manager, including photoshoots and social media pages.
● Content creator.
Indoor Cycling Instructor, Speed, Chihuahua
MARCH 2018 — MARCH 2020
● Mental Health is so important to me that I’ve been part of the fitness life too. It all started as a process to fight depression. According to The National Institute of Mental Health (NIMH) over 300 million people is fighting nowadays. So, one of my goals is help and motivate all my surroundings. And that includes the team that works for me. Indoor Cycling Instructor, Crave Cycle, Amarillo
J ANUARY 2021 — JANUARY 2022
● After the pandemic, I moved to the city of Amarillo, TX and I perused my desire of improving myself as an instructor on this side of the border.
● Challenging myself is one of my strengths. Having an engaging and energetic personality really goes a long way when leading a spin class. Being an instructor developed my skills about coaching and motivating the class. My enthusiasm and passion are the ones who lead the man I am right now.
Education
Associates in Industrial Engineering, Monterrey Institute of Technology and Higher Education, Chihuahua
JANUARY 2014 — JUNE 2017
Certifications and Programs
ServSafe
SEPTEMBER 2021 TO SEPTEMBER 2026
TABC
OCTOBER 2020 TO SEPTEMBER 2024
Personal Trainer, (NASM-CPT)
JANUARY 2018
Lavu POS Software Aloha POS Toast Tab SoftRestaurant References
Timothy Pike / General Manager of The Drunken Oyster *******@**********.*** 806-***-****
Chris Anderson / Panhandle Restaurant Group
*********************@*****.*** 806-***-****
Aspen Younker / Studio Manager of Crave Indoor Cycling ************@*******.*** 806-***-****
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