Customer Service Arabic
Resume:
Qusai Loubani
i want to work with an organization that provides me an opportunity to grow and to exploit my potential to excel in the area of my preview so i can help the organization in the accomplishment of its goal, I am looking for a challenging role so that i can use my capabilities through sincerely dedication and hard work to move up the graph of the organization. **************@*****.***
Amman, Jordan
linkedin.com/in/Qusai
Loubani
SKILLS
Customer relationship
management (CRM)
Microsoft office, Excel,
word, Powerpoint.
Client Engagment
Cross selling and Up-
selling.
Problem Solving
Attention To Detail.
ERP systems
LANGUAGES
English
Full Professional Proficiency
Arabic
Native or Bilingual Proficiency
INTERESTS
Volunteer work/
Community involvement
Organizing events
Reading
Solve puzzle games
WORK EXPERIENCE
Sales and Service Officer (SSO) / Branches.
Bank Of Jordan (BOJ)
05/2022 - Present, Amman- Jordan
Banking
Provide splendid customer services to customers in a friendly and courteous manner at all times.
Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties. Inform and suggest new banking products to customers. Open new bank accounts according to laid down rules and guidelines. Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.
Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction. Be involved in performing some financial related and marketing transactions. Customer Service and Sales Officer/ Branches
Umniah Telecommunications Company
02/2021 - 05/2022, Amman- Jordan
Telecommunications
Manage customer accounts and keep records of customer interactions and transactions. Handle and resolve customer complaints.
Organize workflow to meet customer time frame.
Deal Directly with customers either face to face, by telephone or electronically. Record details of actions taken, prepare and ditribute customer activity reports. communicate and coordinate with internal departments. follow up on customer interactions and provide feedback on the efficiency of the customer service process.
Sales Officer
Philip Morris International
01/2019 - 01/2021, Amman- Jordan
Tobacco
liaising with customers in order to ensure a transaction goes smoothly. help customers choose between the company's array of goods and services, process payments and maintain a high level of customer service.
EDUCATION
Accounting
Yarmouk University
04/2014 - 08/2018, Jordan
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
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