Patient Representative Data Entry, Administrative

Roxana V. Chagoya

773-***-**** • **********@*****.***

OBJECTIVE

Highly organized professional with the ability to communicate and interact with individuals,

Seeking a position that will allow me to utilize my current skill set and gives me the opportunity for growth while making a positive contribution to the organization.

PROFESSIONAL EXPERIENCE

Chicago Department of Public Health, Chicago, IL – Administrative Clerk 01/2022 to Present

Maintain employee & Staff records (e.g., vacation and sick leaves)

Acts as a liaison with other City Departments and vendor.

Acts as a personnel officer, administering personnel programs and personnel processing operations.

Create and Maintaining employee personnel records, and interpreting personnel policies and procedures for employees.

Perform a variety of clerical and administrative duties such as answering the telephone, typing document filing, and liaising with clients.

Collects job documentation schedules and job specification

Compiles personnel data for preparation of the department’s personnel budget.

Receives various documents related to various personnel actions (leaves, retirement, terminations, suspensions, resignations, deaths, reinstatement).

Update necessary project tracking system (s)/ program to ensure that any project and /or program status is maintained with complete accuracy and attention to detail.

Chicago Department of Aviation I.D. Badging Office, Chicago, IL – Administrative Assistant/Badging 07/2021 – 12/2021

Provide courteous professional assistance to customers in person and/or by telephone.

Modify security profiles to incorporate new information, correct errors or change access media status.

Capable of working in an aviation environment and Bi-lingual (Spanish/English)/Data Entry.

Issuing, activating and deactivating access/identification badges for employees, contractors, law enforcement personnel and airline employees for access authorization to airport controlled and secure areas.

Review access/identification badge applications and applicant documentation for completeness, accuracy, and authenticity.

Fingerprint applicants, enter data into the airport’s security access system database, issue access identification badges, coordinate computer-based security training for applicants, maintain application files and generate reports.

Lyft, Chicago, IL - Driver 06/2018 - 02/2020

Worked with internal product management teams, customer service, and supply chain to meet and exceed customer expectations.

Managed time efficiently to meet consumer demands, increasing sales and providing proactive customer service.

Addressed customer complaints, proactively seeking resolution to ensure repeat business.

Operated delivery vehicles in a safe and efficient manner without accidents.

Quickly resolved customer complaints to maintain satisfaction and loyalty.

Chicago Transit Authority, Chicago, IL – CSR/Switchman/Train Operator 10/2005– 04/2017

Operate a rail over an established route adhering to a predetermined schedule in a safe, efficient, and courteous manner to all passengers to board, travel, and alight at scheduled stops.

Prepare daily trip sheets and train for service.

Performs other duties as assigned.

On time arrival and departure to and from destination.

Contact Control Center regarding all problems.

Financial Healthcare Resource Inc., Chicago, IL – Patient Representative 3/2005-9/2005

Act as a liaison on behavior of patients between the Department of Human Services & Social Security Administration.

Consulted with case management and physicians regarding patient health.

Prescreen patients one on one for Medical Eligibility.

Set up payment arrangements for self-pay patients.

St. Augustine College, Chicago, IL – Recruitment Counselor 11/02– 05/2005

Provided general information to prospective students.

Assist with the completion of applications for admissions and financial assistance documents.

Participate in outreach, public relations, and recruitment activities.

Assisted with the distribution of information of classes.

Olive Harvey College, Chicago, IL-Project Support Staff 01/1999– 06/2003

Directly oversaw the reception area.

Administered student appointments for admission.

Operated word processor (WordPerfect 6.1).

Operated SPAS (CCC student database).

Aided with the admission and registration process.

Implemented vocational/technical programs and Adult Learning Skills Program.

Mayor's Office Workforce Development (MOWD), Site Supervisor (Training & Payroll Processor) 08/00 to 08/00

Monitor and Supervise 14 youth ages 14 thru 20

Youth workshop consisted of a variety of duties.

Computer Aide, Teacher’s Aide and office aide.

Plan a workshop for them and resume writing.

Fill out paperwork for payroll and attendance record keeping.

EDUCATION

International Academy of Design & Technology (06/2002-12/2003) Bachelor of Arts Degree, Multimedia Production

International Academy of Design & Technology (01/2001-06/2002)

Associate of Applied Science, Interactive Media

SPECIAL SKILLS

MS Office Experience Honest, trustworthy

MS Word, MS Excel Self-motivated

MS PowerPoint Bilingual Spanish/English

MS Outlook CHIPPS

Adobe illustrator 9.0 Ability to learn new skills

Photoshop 6.0 Ability to work well with others

Thrive on challenging projects

Contact this candidate