Service Representative Customer
Resume:
Kawonna Singletary
Greensboro, North Carolina
Phone 336-***-**** *****************@*****.***
Objective: As a highly motivated professional, I am seeking to secure a position that will allow me to utilize the experience that I currently possess while growing as the company grows. Career Summary: Multiple years of experience in customer service and management dealing directly and indirectly with customers to provide customer satisfaction. Having knowledge & familiarity of recruiting, interviewing, hiring and training of new staff members. Managing an office staff to ensure the day to day operations of the branch is performed. Customer Service Skills:
Word
Excel
PowerPoint
Multiple Phone Lines
Experience:
Wendy's
Cashier, September 2017-March 2020
● Serviced customers with a smile
● Prepared customers orders
● Take payment for customers purchases
Labor Ready, Greensboro, NC
Branch Manager, Sept 2014-April 2017
● Sales and Customer Service
● Meet or exceed net operating income and sales budget goals
● Respond to and effectively manage customer complaints
● Actively work to increase sales
● Branch feedOperations and Management
● Perform jobsite appraisals and safety reviews
● Ensure best match worker assignments through effective training and mentoring Labor Ready, Greensboro, NC
Marketing Recruiter Coordinator, May 2014-Sept 2014
● Helping with developing ways to recruit new temporary staff members
● Research, coordinate and participate in Job Fairs
● Handling the interviewing, screening and processing of applicants
● Ensured Overall daily operation and ensuring compliance
● Assist manager with everyday run of branch
● sure the availability of qualified applicants for assignments
● Marketing calls and visits to businesses in order to gain new accounts for the branch Labor Ready, Greensboro, NC
Customer Service Representative, Dec 2007- May 2014
● Overall daily operation ensuring compliance
● Assist manager with everyday run of branch
● The person the Branch Manager relies on when he is away from the office
● Dispatching Temporary Associates to job sites in order to supply labor to customers
● Daily visit to job sites in order to help nurture & grow the accounts
● Marketing calls and visits to businesses in order to gain new accounts for the branch
● Helping with developing ways to recruit new temporary staff members
● Handling the interviewing and processing applications for potential temporary employees INFONXX, Mcleansville, NC
Trainer Nov 2005-Nov 2007
● Facilitated the two week new hire training classes of at least 30
● Tracked the progress of the training classes utilizing an excel spreadsheet tracking system INFONXX, Mcleansville, NC
Customer Service Representative Nov 2001-Nov 2005
● Handled inbound calls giving directory assistance and enhanced information services
● Mentored the new customer service representatives Sears Teleserve Center, Greensboro NC
Customer Service Representative April 1999-Oct 2001
● Handle inbound customer service appliance complaints.
● Schedule repair orders and escalating calls to the proper department when needed. Burger King, Reidsville NC
Assistant Manager Feb 1994- April 1999
● Managing the staff of the restaurant and coordinating their work
● Coordinating and managing the entire operation of restaurant by scheduling shifts
● Provide customer support by resolving their complaints about service or food quality
● Meeting and greeting customers
● Recruiting, training and motivating staff
● Maintain high standard quality hygiene, health and safety
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