Office Assistant/Front Desk

Bridget Criscio

Office Assistant

Enfield, CT ***82

*************@*****.***

Authorized to work in the US for any employer

Work Experience

Office Assistant

Now Plastics - East Longmeadow, MA

April 2022 to October 2022

Office Assistant to HR manager. My tasks varied on a daily basis. Wherever I was needed, is where I would assist. My duties included electric filing, scanning, and basic Office tasks. I helped with inventory reconciliation. Programs used regularly were Outlook, Teams, Excel, Take Stock, and Docstar. Lead Receptionist

Southwick Village - Southwick, MA

July 2021 to March 2022

Greet visitors and guests and served as central information of facility. Answering phones and directing calls to appropriate extensions. Mail sorting and delivery. Scheduling appointments for residents. Taking daily meal orders for residents. Completing daily check-in to account for all residents. Electronic and physical filing, scanning, copying. Basic office tasks. Receptionist

Orchard Valley at Wilbraham - Wilbraham, MA

June 2019 to July 2020

My duties included typical Front Desk receptionist duties. Greeting visitors, employees, and residents upon entry of the facility. Responsible for answering all phone calls that came in and directing them to the proper recipient. Handled incoming and outgoing mail. My responsibilities also included being responsible for updating resident information in binders and in the computer files. Among many other tasks and projects and/or help that was required or asked of me. While working a morning shift, would basically "open" the facility for the day ahead. Unlocking and disarming alarm to front door entry, turning lights on, starting computers, and tidying up area. I would also check for overnight messages and switch phones to the reception desk from the overnight answering line. I would then start my shift.

When closing for the night, was responsible for shutting down reception area and lobby. Before leaving, I would switch phone lines over, and lock entry to building and activate the alarm. Owner/Manager

Fog Hollow Vape House - Stafford Springs, CT

May 2015 to March 2019

Started the store with Family and had part in decisions from beginning until we closed. I ran the shop and worked it as well. I did all ordering of inventory, planned and hosted events, and handled advertising. I also managed employees, interviewed, hired/fired, trained and scheduled them weekly. I submitted payroll and commission, and did bank runs and deposits. Helped choose and manage/update POS systems. I handled and was responsible for the day to day tasks and responsibilities of shop and employees. I also educated customers on vaping and the products we carried, so I researched often and educated myself on new products, laws, and the Industry in general. Office Assistant

Private Office for Dr. Katrin Weir-Forensic Psychologist - Indian Orchard, MA April 2013 to February 2017

Assisted Katrin with many tasks. Did General Office duties such as filing, copying, faxing, and mailing. Sorted her mail and sent out her bills to be paid. Readied her files, reports and notes for court dates. Aided her in staying organized and kept her calendar in order and up to date, reminding her of important dates and appointments. Answered phone calls and scheduled appointments for her as well. Education

High school or equivalent

Agawam High School

High school diploma or GED

Skills

• Customer service

• Front Desk

• Clerical Experience

• Data Entry

• Microsoft Office

• Microsoft Outlook

• Administrative Experience

• Microsoft Word (10+ years)

• Organizational skills (10+ years)

• Office experience (8 years)

• Attention to detail (10+ years)

• Filing (10+ years)

• Multi-line phone systems (5 years)

• Appointment scheduling (10+ years)

• Independent worker (10+ years)

• Microsoft Excel

• Management

• Interviewing

• POS

• Event Planning

• Customer service

• Autism experience

• HIPAA

• QuickBooks

• Social media management

• Communication skills

• Computer skills

• Sales

Certifications and Licenses

CNA

January 2004 to January 2006

MCDI CNA course with internship at Jewish Nursing Home in Longmeadow. Was hired right from program. Unfortunately serious back injuries prevent me from being able to do the physical requirements of CNA work

Assessments

Protecting patient privacy — Highly Proficient

March 2022

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Scheduling — Proficient

February 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Sales skills — Highly Proficient

March 2022

Influencing and negotiating with customers

Full results: Highly Proficient

Attention to detail — Highly Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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