Service Representative Customer

Samantha Downs

Samantha's Resume

*************@*****.*** 843-***-****

***** ********* ****, ***** *** Carlisle

I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.

Education

High School Diploma

Twin City Baptist, Mishawaka, IN

Employment

Patient Placement Rep Mar 2015 - Present

The Medical University of South Carolina, Charleston, SC Responsible for administratively managing the electronic placement process, including activation of patient arrivals, removal of discharges from the bed-board, and updating doctor change requests. Processing patient pre-admission and admission demographic and insurance data. Functioning as a liaison between registration, clinical staff and the Admit Transfer Center (ATC). Scheduling consults (Strokes, Psychological, Infectious Disease, ect.) between outside hospitals and MUSC physicians. Incorporating M.D. notes and recommendations for treatment into patient charts. Customer Service Representative Jan 2007 - Dec 2014 Forest Glen Health Campus, Springfield, Ohio

Generating leads from referral sources to grow and maintain occupancy and sales goals. Frequent contact with healthcare providers and other referral sources. Effective exchange of detailed information to produce desired sales results. Educating families and physicians regarding the services offered, managing bed availability, completing admission paperwork, planning events to engage the community, updating reports on a daily basis, working with Word and Excel spreadsheets and overall customer service. Marketing Director Nov 2000 - Jan 2007

Villa Springfield, Springfield, Ohio

Responsible for marketing to physicians as well as hospital discharge planners, running ads in the local newspapers, working with case mix and census responsibilities, maintaining budget goals and updating daily reports to reflect the results of my work. Profile

Personal details

Date of birth

July 24th, 1968

Place of birth

Springfield, ohio

Gender

Female

Skills

Proficient in Microsoft Office

Tools and Epic Systems.

Qualities

Energetic, people-oriented,

and highly motivated PPR

with 22 years of healthcare

industry experience.

Record of performance in

meeting organizational

objectives.

Excellent interpersonal

skills, ability to work well

with others in both

supervisory and support

staff roles.

Desire to represent a

service that makes a

difference.

I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.

Courses

Internships

Extracurricular activities

References

References available upon request.

Certificates

Achievements

Custom section

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