Kristi Zapata

Midland, TX *****

432-***-****

adtd6j@r.postjobfree.com

Work Experience

Ambassador

MEDCOST

CSR

Remote- WFH

May 2022- October 2022

Provide Health Insurance Benefits

**- ***

Multiple Screens

Attended Group Meetings

Insurance Verification

HIPAA Regulations

Activus Connect

Ambassador

Remote-WFH

January 2022 -April 2022

•Answer incoming calls

•The ordering of Covid-19 Test

•Received QA’s

•Completed Learning Modules

•HIPAA Regulatins

Dr. Ganta

Receptionist/Secretary

February 2014 to July 2021

Handle office duties including scheduling multiple appointments. Multitasking, checking /out patients. Conduct myself with professionalism.

Customer service skills

•Professional

•Punctual

•Able to handle multiple Lines

•Computer knowledge

•10-key touch

•Calculator usage

•Scheduler

•Detailed messages to the proper provider

•Fax Machine

•Insurance Verification

•HIPAA Regulation

•ICD 10

MISD

Teacher Assistant

Midland,Tx

August 2008 -December 2013

•Teaching students of disabilities.

•Assisted the Teachers with lessons and getting TEKS ready.

•Computer skills

•Fax Machine

•Copier

•Microsoft Word

Agri-Empresa

Customer Service/ Receptionist / Sales

Midland, TX

May 2003 - August 2007

•Customer Service

•Data Entry

•10-Key Touch

•Handled multiple lines

•Microsoft programs

SITEL

January 1996- January 2000

Inbound/Outbound Calls

Sales – ATT Long Distance

Received calls regarding problematic issues.

Education-

GED – 1994

Attended Midland College

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