Window Clerk Mail Processing

Wanda Kaye Rodriguez

************@*****.***

Detailed & Organized Office Manager

I have over 23 years experience in property and facilities management as well as Events Manager. I have managed commercial properties as well as multifamily and single family homes, apartment and townhomes and modular homes. In addition to 25 years of human resources as well as administrative & business operations experience combined with budgeting and marketing experience, all while maintaining 98-100% occupancy goals.

Work Experience:

United States Postal Service

Rural Carrier/ Window Clerk

February 2017 to January 2022

Customer service, sales unloading trucks data entry, used machines to sort and prepared mail for distribution. Hand sorted letters as necessary. Prepared mail to be loaded onto carrier trucks. Loaded postal trucks and ensured parcels were packed in delivery route order. Loaded and operated mail processing, sorting, and canceling machinery.Sorted and organized mail for future delivery.Unloaded trucks after route had been completed. Bundled, labeled, and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines. Operated computer scanning equipment. Assisted customers at teller windows. Worked at various locations but assumed postmaster detail at Mountain Rest post office. Rural Carrier delivered mail in a timely manner, on select routes.

Senior Director of Operations Metrolina Expo & Real Properties Inc - Charlotte, NC

August 1996 to February 2017

As Property Manager & Inspector

I was responsible for work performed by all staff members under my direction, adhering to all company personnel directives, presenting apartments and taking applications for prospective tenants.Coded invoices in a timely and in an accurate manner for approval.

Maintained resident records to comply with appropriate affordable housing and state regulations ie, USDA Urban Development.

Maintained properties management software to accurately reflect the current operational circumstances at all times.Thoroughly explained policies and procedures to prospective tenants, screening and approving tenants, marketing apartments so that occupancy remained high. Prepared and processed all leases and related forms, collectef rents and addressing delinquent accounts, maintaining necessary records of all financial transactions of the property, adhering to company money handling procedures, complied with all Fair Housing and Equal Housing Opportunities requirement. Supervised maintenance staff, landscapers, security and walked the properties three times a week with the maintenance managers checking for issues on each property for a total of five properties. Worked closely with maintenance on the 3-day turnover rate for apartments and other units. Adhering to all maintenance and purchasing directives, processing annual verification of resident's rent for re-certification, maintaining a property rental waiting list for eligible applicants per Urban Developments standards. Stayed current on relevant market issues and competitive information. Managed the call center on odd days. Inbound and outbound calls, meeting sales quotas and goals. Managed income and expenses to achieve operational budget; reviewed and approved property expenses; authorized expenditures.Used a variety of computer programs such as Onesite, Freshdesk, Quickbooks, Microsoft office, Excel, Outlook, Share File, Welcome Home.

Performed comprehensive, non-invasive and thorough home inspections for potential home buyers in North Carolina. Inspections included major home areas such as: structural, plumbing, roofing, HVAC and foundation.

As Event Manager

Managed call center for EXPO Shows. Logged all calls and met sales quotas for Expo site rentals. I worked closely with my assistants to, manage all teams of employees with responsibilities for the 100 acre event property. Curated and managed trunk shows, source venues, structure shows from concept to execution. Created reports, budgets and revenue forecast in order to maintain and manage an efficient department. Conducted a variety of analysis to ensure effective allocation of corporate funds and staffing resources to achieve business and sales objectives. Managed weekly meetings to discuss the upcoming events with other department heads to ensure the proper execution of all events. Managed all aspects of these events and acted as onsite manager to ensure meetings were delivered effectively and professionally. Boosted traffic to the website with SEO techniques. Established the department Facebook page and mobile website and use of social media. Communicated with clients, venues and other relevant vendors the logistics of each event. Coordinated all tourism promotions with national and main street, and all civic organizations. Developed and designed magazine website with a strong focus on branding, unique content, social media etc.

Escambia County Animal Control Officer

Pensacola, Florida

January 1991 August 1996

Position required independent judgment in resolving citizen complaints, prioritizing services to the public, addressing competing demands, and the use of discretion in enforcement situations.Worked closely with city officials ie, Sheriff's office, Mayor's Office etc.

INTERNAL AND EXTERNAL CUSTOMER CONTACTED

Contacts were with the public, supervisor, co-workers, other division or program personnel, Escambia County Sheriff's Office, Escambia County Schools, and Clerk of Court offices.

EQUIPMENT AND TOOLS USED

Personal computer; word processing, animal control dispatch system, and database software, truck; fax; typewriter; animal carriers and nets; two-way radio systems; cameras, hypodermic needles ect.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work entailed physical effort. These efforts include standing, walking, running, chasing, climbing, and lifting heavy animals. Was exposed to inclement weather, dangerous or diseased animals, and angry citizens.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of animal control laws, policies, procedures, and protocol. Knowledge of animal breeds, animal behavior, animal handling and animal temperament. Knowledge of dispatch and two-way radio systems. Knowledge of Windows based computer operating systems and word processing software. Skilled in applying laws, policies, and guidelines when conducting investigations and when engaged in other enforcement actions. Knowledge of English grammar, punctuation, spelling, and syntax. Knowledge of notary public and public records laws. Skilled in verbal and written communications. Skilled in applying diplomacy, fairness and firmness in resolving routine and complex citizen complaints. Skilled in public speaking and conducting interviews during an investigation. Ability to manage, prioritize, and resolve multiple tasks of a demanding nature. Ability to respond tactfully, accurately, and thoroughly to citizen requests for services. Ability to exercise sound reasoning and good judgement in analyzing and applying information in enforcement situations. Ability to follow appropriate procedures for rabies testing. Ability to effectively use animal control equipment. Ability to accurately gauge animal weights, convert formulas for immobilizing chemicals, and load immobilizing chemicals into equipment. Ability to accurately use chemical immobilizing equipment, including firearm types. Ability to effectively and efficiently handle citizen requests. Ability to exercise sound judgment and reasoning. Ability to drive a vehicle. Ability to lift, carry, pull, and struggle with large, heavy, aggressive, uncooperative, injured, unconscious, or dead animals up to 75 pounds.

Completed the Basic 40-hour ACO Certification Course within the appropriate timeframe.

And completed the 40 hour tranquilization certifications.

Education:

Associate's degree;

Catawba Valley Community College - Hickory, NC May 1992 to May 1994

GED Pensacola State College - Pensacola, FL January 1991 to May 1992

Skills:

• Fair Housing Regulations

• Financial Management

• Performance Management

• Logistics

• Workers' Compensation

• Human Resources

• Talent Acquisition

• Recruiting

• Budgeting

• Property management

• Retail management

• Conflict management

• Contracts • Event planning

• Talent Management

• Human Resources Management

• Employee Orientation

• Office Management

• Social media management

• Interviewing

• Workforce development

• Hospitality management

• Home Inspection

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