Dental Assistant Front Desk

AMANDA LOUZY

*** **** ****** **. ******* WV, ****4 · 304-***-****

***********@*****.***

Summary Statement

Throughout my professional employment experience, I have strengthened my knowledge and skills of time management, analyzed all my work and verbally presented information to small and large groups. I have excellent customer service skills, with strong attention to detail and organization.

I possess knowledge and aptitude in the following areas: concentration and vigilance, flexibility/adaptability, problem solving/judgement, analytical thinking, critical thinking, organizing, and planning, technology application.

I identify, gather, and research data while keeping informed of changes to processes. I carefully consider the importance, accuracy and relevance of the information located and I am persistent in tracking down even hard-to-find information. I have observed situations, evaluated information, and then made decisions based on my findings.

I have shown the ability to think outside the box by coming up with effective solutions to solving problems. I’m a team player, work well with others and demonstrate strong written and verbal communication skills.

I work towards satisfying the goals and, objective and mission of my employer. I have shown the ability to learn new processes and apply knowledge to produce results that meet my employers’ standards. I work with coworkers in a high degree of respect and professionalism while helping to create a good team atmosphere.

I’m conscious of ever-changing events that impact how I coordinate and plan my daily work assignments. I prioritize and complete work following operating procedures under tight deadlines. I take pride in my work and endeavor to produce good quality work.

PROFESSIONAL WORK EXPERIENCE

North Central West Virginia Community Action Assoc. (Head Start), Grafton, WV

Position: Community Collaborative Classroom Lead Teacher, September 2015-present

Job Type: 39 hours per week, Full/Part Year (Program Year: August – May/June)

Supervisor: Jaime Wright

Little Feet Daycare, Grafton, WV

Position: Lead Preschool Teacher and After School Teacher, January 2012-May 2015

Job Type: 40 hours per week, Full Time

Supervisor: Julie Dowdy 304-***-****

Job Duties: My primary responsibility is to teach children in large and small groups; helping them to develop and learn in a safe and developmentally appropriate environment where all their needs are met all while encouraging and challenging them to their fullest potential. I develop and instruct fundamental age-appropriate lesson plans that encourages physical, emotional, social and academic growth and skills.

I gather, organize, and maintain student developmental information using Microsoft Office. I maintain individual student portfolios, including skills checklists, labeled work assignments and narrative reports on areas where children need improvement. I obtain my documentation by observing children while they are engaged in activities alone and with their peers. I document my findings and observations, and strategically develop individualized plans and support to ensure their unique needs and goals are met. This includes implementing regular individualized activities for each child and making modifications and accommodations in the classroom environment to meet the needs of every child, including adapting the daily schedule and changing the layout of the classroom furniture. I liaise with the Board of Education (BOE) county therapists by providing pertinent information for enrolled children with disabilities and regularly participate in Individualized Education Plan (IEP) meetings.

I analyze the work I do; what is going well, and what needs to be improved. I then incorporate the things that seem to have a positive effect and try something else in replacement of the things that need improvement.

My efforts in using effective classroom management skills and encouraging parent involvement result in improving young children's school readiness which leads to later academic success and preventing the development of conduct disorders.

I establish and maintain positive interpersonal relationships with children’s families by providing updated progress reports and responding to their questions and concerns regarding their child. I identify their concerns, perform the tasks required to resolve the issue, and follow-up as necessary to ensure a satisfactory resolution. I keep children and their parents informed of any changes and upcoming events by creating monthly newsletters using Microsoft Office. I review correspondences for correct grammar, spelling and punctuation before sending home with children.

I maintain strong communication and interpersonal skills that cultivate working relationships. I act as a point of contact for internal and external personnel, assess and address questions or conflicts, and provide appropriate direction.

I maintain control of the classroom environment that is conducive to teaching and learning by using strategies, procedures and instructional techniques to manage children’s behavior and learning activities.

I foster creative problem-solving skills in children by giving them opportunities to experience problem solving skills in everyday life situations.

I carry out daily activities in the classroom, meal service and other program activities. I plan classroom activities according to the curricular guidelines and planning schedule. I assist with daily classroom duties such as housekeeping, tooth brushing, art, hand washing, music, free play, outdoor play, etc. I maintain inventory of supplies and order them by completing order forms and submitting to the Program Assistant.

I plan and coordinate events with outside entities to visit my classroom and discuss their profession with the children. I also plan and coordinate for my class to go on a field trip at the end of the school year.

I complete daily and monthly inspections as required by childcare licensing and North Central Community Action Association (NCWVCAA) policy and procedures, to ensure the safety and wellbeing of all children in my care. Inspections include the daily Classroom and Playground Inspection, Medication Inspection, monthly First Aid Kit Inspection, monthly Fire Drill and Mock Disaster Drill Inspection.

I establish and maintain various documents and files that assist with NCWVCAA federal funding such as Monthly Parent/Child Activities in/out of the Classroom and Children’s Lending Library.

I document pertinent information in children’s Family Activity notes and complete the meal participation records and attendance records daily using the Child Plus system.

I act as a point-of-contact (POC) for internal and external personnel; assess and address questions or conflicts and provide appropriate direction. I participate in monthly teacher meetings and liaise with fellow colleagues to provide and receive guidance and ideas to implement into the classroom. I prepare various training presentations using Microsoft Office in preparation for the meetings and present the information to fellow colleagues.

I complete required yearly continuing education training through State Training and Registry System (STARS).

I complete all tasks in advance by setting a realistic schedule and setting aside time slots during the week where I dedicated myself to specific tasks.

I stay up to date on policies and procedures and provide advice on administrative procedures and requirements.

I am responsible for providing on-the-job training to new employees. I train on classroom responsibilities while following the programs policies and procedures. I establish clear roles and assign achievable tasks. I develop guides that easily explain complex classroom responsibilities and naptime/bus aide responsibilities thus resulting in efficiency and activities running smoothly throughout the classroom. I address employees training needs, listen to their concerns about their work and discuss ways to resolve the issues while improving their performance. I develop plans that helped them to succeed.

I adjust employees work activities and schedules, as well as my own, in response to the changing needs and priorities of the children, employees and other Head Start classrooms. I proactively inform employees of changes in tasks and assignments and, as needed, inform children and their families of the changes.

I establish and maintain positive interpersonal relationships with management, employees and the community.

Wilson and Martino, Bridgeport, WV

Position: Dental Assistant, 2011-2012

Job Type: 40 hours per week, Full Time

Supervisor: Dr. Martino 304-***-****

Lacy, Weidman, and Hazy, Bridgeport, WV

Position: Dental Assistant, 2010-2011

Job Type: 40 hours per week, Full Time

Supervisor: Dr. Lacy 304-***-****

Dental Center, WV

Position: Dental Assistant, 2006-2010

Job Type: 40 hours per week, Full Time

Supervisor: Dr. Boyles 304-***-****

Job Duties: As a Dental Assistant I assisted with a variety of health care tasks, from taking dental x-rays and caring for patients, to helping file records and scheduling appointments.

I prepared the treatment rooms by following prescribed procedures and protocols; made sure the instruments and materials were sterilized and ready for use. I assisted with procedures in compliance with the American Dental Association. I assembled instrumentation by sterilizing and delivering instruments to treatment area, positioning instruments for dentist’s access, suctioning, and passing instruments. I provided materials by selecting, mixing, and placing materials on instruments and in the patient’s mouth. I provided diagnostic information by exposing and developing radiographic studies and pouring, trimming, and polishing study casts. I maintained patient appearance and ability to masticate by fabricating temporary restorations and cleaning and polishing removable appliances.

I assisted the dentist in managing dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.

I educated patients by giving oral hygiene, plaque control, and postoperative instructions.

I maintained dental supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.

I conserved dental resources by using equipment and supplies as needed to accomplish job results.

I maintained patient confidence and protected operations by keeping information confidential.

I ensured operation of dental equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.

I fulfilled various clerical and administrative tasks such as greeting and welcoming patients and visitors, scheduling and confirming appointments, answering and routing calls, explaining medical and insurance documents, copying/scanning insurance cards and documents, filing and sorting mail. I kept paperwork and the front desk organized by multi-tasking, being efficient and focusing on details.

I collaborated, communicated, set priorities, and organized the work to meet deadlines. I communicated tactfully and effectively, both verbally and in writing, to meet objectives. I compiled and recorded charts, report and correspondences. I reviewed patient charts in preparation for procedures. I ensured all necessary documents were completed and obtained any missing documents to prevent delays.

I identified patients' concerns; performed the tasks required to resolve the issue accurately and timely and followed-up as necessary to ensure a satisfactory resolution.

I learned to operate new office technologies as they were developed and implemented.

EDUCATION

High School Diploma, May 1994

Grafton High School

B.A. Regents, 1994-1998

Fairmont State College

Certificates/Achievements

WVIT, STARS, WV Permanent Teaching Authorization, ACDS (1st Semester), Early Education Special Education Praxis, Nitrous Oxide Certified, Orthodontic Assistant Certification.

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